Andrea Girlanda Email & Phone Number

Milan, Lombardy, Italy

- Manage PR and Media plan campaigns and event schedules.- Build a strong community of like-minded cyclists and outdoor enthusiasts.- Manage event Partership and Sponsorship.- Attend events and plan ride outs and meetups to grow the community.- Support brand Ambassadors.- Support influencer campaigns.- Support Partners and build strong relationships to grow in the community - Uncover the most exciting people and their adventures- Team up with support team to assist users when they run into technical problems.

Milano, Lombardia, Italia

- Build a strong community of like-minded cyclists and outdoor enthusiasts.- Attend events and plan ride outs and meetups to grow the community.- Support brand Ambassadors.- Support influencer campaigns.- Support Partners and build strong relationships to grow in the community - Support our PR and Media team to plan media campaigns and event schedules.- Uncover the most exciting people and their adventures- Team up with support team to assist users when they run into technical problems.

Milano, Italia

Milan Area, Italy

In 2014 I found the Brand Maglianera to produce cycling socks. As independent brand I deal with all commercial area, from design the products sales - Design collection, evaluate samples and ensure production follow production directives.- Choose processing, yarns, packaging, details for each product and sampling processes management- Search and discover new factory and discuss production price- Sales and communication management - Social Channels management- Customer Service and customer loyalty - Professional Customer interactions- International distribution interactions

Milan Area, Italy

As consultant, I guarantee the correct flow of information and the proper execution of the brand directives from product development to international sales- Design collection, evaluate samples and ensure production follow production directives.- Choose processing, yarns, packaging, details for each product and sampling processes management- Search and discover new factory and discuss production price - Sales and communication management- Customer Service and customer loyalty- Professional Customer interactions - International distribution interactions

Milan Area, Italy

As Chapter Coordinator I represents the brand to consumers, manages memberships and creates event and ride programing in Italy. - Make riding the heart of the RCC- Manage a full annual calendar of RCC events: Weekly rides, monthly members’ socials, ride excursions, training camps, etc.- To be the face of the RCC (customer service): Develop strong relationships with local, regional and visiting members- Drive the development of the RCC community, both on-line (Rapha.cc, RCC App, forum, social media etc) and off-line (Clubhouse, rides and events) - Work closely with the RCC central team, other RCC Coordinators and regional marketing team to deliver the best RCC experience- Create and distribute a bi-weekly newsletter highlighting and communicating the upcoming schedule and points of interest- Increase the chapter member acquisition and retention numbers- Create RCC racing team with training calendar and to join races- To encourage members to race in RCC colours- Deliver on time the weekly chapter / region report to the RCC manager and central stakeholders - Continually evaluate and feedback RCC customer insights- Work with central management teams on new ways to grow and improve the RCC

Milan Area, Italy

As support to the Italian area Manager I Managed the Milan Pop-up store from the building to the dismantling.Main activities:- Ensure seamless execution of the Rapha experience by leading the team to engage, develop and maintain relationships with all of the Pop-Up's visitors.- Lead by example and inspire the team to effectively- Pop-Up’s staff schedules- Use best judgement to make decisions as necessary- Coach team members on Rapha culture and provide effective feedback on individual performance, celebrate success and highlight areas for development.- Provide expert Rapha product knowledge to support team development.- Communicate positively about the brand at all times- Maintain the highest visual merchandising and house-keeping standards - Create events on and off the bike twice a week- Lead rides

Milan, Italy

Manage the Gap store at Fiordaliso Mall, reporting directly to the Italian Area Manager.Sales and Customer Management:- Daily, monthly, HTD and YTD KPI’s analysis- Establish and implement Action Plans to develop sales for each product category and client segment- Ensure the achievement of business goals and strategic projects, keeping in constant connection with Corporate functions - Ensure the implementation and development of CRM initiatives to develop a clientele network for the storePeople Management- Manage store staff with the support of Local HR (Recruitment, Coaching, Training)- Ensure the development of motivation, sense of belonging and business involvementStore Image Management- Ensure correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team-Take care of the general look of the store / departments in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the Gap brand communication and promotion strategyStore Operation Management- Ensure an economical and operational effective management of the store, in compliance with internal policies and proceduresuncover the customer’s needs and present appropriate solutions.effective feedback on individual performance, celebrate success and highlight areas for development. team development.- Guarantee an adequate integration and optimization between front and back-office, by ensuring appropriate store resources coverage, and supervising logistics and stock management- Ensure maintenance of inventory accuracy, in line with Corporate policies and procedures

Milan Area, Italy

Support the Store Manager to drive the Gap store at Fiordaliso Mall.Sales and Customer Management- Daily, monthly, HTD and YTD KPI’s analysis- Establish and implement Action Plans, in agreement with the Store Manager, in order to develop sales for each product category and client segment - Support the achievement of business goals and strategic projects, keeping in constant connection with Corporate functions-Ensure the implementation of CRM initiatives to develop a clientele network for the store-Ensure, in agreement with the Store Manager, the development of motivation, sense of belonging and business involvementStore Image Management- Assist the Store manager in ensuring the correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with Department Managers and with the Visual Display Team- Take care of the general look of the store / departments in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the Gap brand communication and promotion strategyStore Operation Management- Support the Store Manager in the economical and operational effective management of the store, in compliance with internal policies and procedures- Support the adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management- Support the maintenance of stock and inventory accuracy, in line with corporate policies and procedures

Rescaldina, Milan

- Manage all daily activities in a specific area of the department (Technical products, Footwear, Apparel, etc.), including selling and service, selecting and developing associates, merchandising and time and business management- Execute and maintain visual merchandising and selling floor standards- Communicate promotional event information to maximize results of each event- Identify merchandise issues and opportunities based on selling and customer feedback - Supervise, train and develop associates within a designated area- Assist GM in delivering a premium consumer and employee experience

Corsico, Milan

- Manage all daily activities of technical area of the department, including selling and service, selecting and developing associates, merchandising and time and business management- Execute and maintain visual merchandising and selling floor standards- Communicate promotional event information to maximize results of each event- Identify merchandise issues and opportunities based on selling and customer feedback - Supervise, train and develop associates within a designated area- Assist GM in delivering a premium consumer and employee experience

As Sale Assistant- Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the Decathlon customer service model - Creates an emotional connection with every customer by being a passionate and enthusiastic outdoor ambassador- Proactively seeks and incorporates basic core and seasonal product knowledge into service approach within assigned store zone- Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards- Complies with store policies and procedures to maintain a safe shopping and working environment- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor- Completes sales transactions quickly and accurately while adhering to cash protection procedures- Minimizes loss by actively maintaining sales floor awareness while serving customers- Collaborates productively and respectfully with team members to meet or exceed store goals- Completes all compulsory training programs and effectively transfers learning into skills on the jobAs Sales Trainer- Train, support and verify the quality of customer service for all Sales Assistant of the store - Train, support and verify the quality of products knowledge of Mountain Sales Assistant

Expert in Running shoes and appareal.- Meets or exceeds customer expectations and boosts sales and Brand experience by using appropriate elements of the Decathlon customer service model - Creates an emotional connection with every customer by being a passionate and enthusiastic outdoor ambassador- Proactively seeks and incorporates basic core and seasonal product knowledge into service approach within assigned store zone- Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards- Complies with store policies and procedures to maintain a safe shopping and working environment- Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor - Completes sales transactions quickly and accurately while adhering to cash protection procedures- Minimizes loss by actively maintaining sales floor awareness while serving customers- Collaborates productively and respectfully with team members to meet or exceed store goals- Completes all compulsory training programs and effectively transfers learning into skills on the job