Andrea Glass Email & Phone Number

New Jersey

Toms River, New Jersey

• Provided dedicated account management, sales support, and customer service to strategic, high-service corporate accounts, 5+ account managers, and 1 district manager for value-added reseller of technology and software..
• Ensured seamless customer service by working closely with account managers, team leaders, and clients with preparation of sales quotes, reports, and account service, including submission of return and credit requests.
• Increased productivity by providing backup support for account managers, team leaders and district manager by responding to inbound sales inquiries and servicing customers’ needs.
• Contributed to meeting and exceeding profit margins and goals by providing accurate information to Account Managers regarding questionable details, as well as price and margin discrepancies, and assumed all duties for.
• Provided support for account management sales goals by assuming responsibility of facilitating bi-weekly conference calls with high-volume, strategic account.
• Assisted Account Manager to win additional $50K client order by creating more efficient reporting system, decreasing process from several days to 3 hours.

Lakewood, New Jersey

• Managed and tracked high-revenue, high-volume accounts from order placement through order shipment with extensive follow-up for wholesale horticultural distributor. Trained and supervised 4 new customer service/sales.
• Participated in team effort to increase end of season sales profits by 115%.
• Provided administrative and sales support for 5+ sales managers, ensuring urgent orders were processed promptly. Assisted customers with sales quotes, selection of product, utilized suggestive selling, and recommended.
• Created and implemented Excel database which consolidated all product information into 1 user-friendly database, reducing research and customer waiting times by 30%.
• Increased efficiency by preparing direct mailings and correspondence, processing returns, exchanges, cancellations, tracking shipments, resolving order discrepancies, and assigning return authorizations. Prepared and.
• Increased customer satisfaction by collaborating with accounting to ensure timely payments.

Lakewood, New Jersey

• Provided extensive customer service in high-volume call center to retail customer base for reseller in computer and peripherals industry.
• Managed and resolved 80+ phone calls and order issues daily.
• Maintained positive customer relations by resolving problems, logging and escalating calls, tracking shipments, corresponding with vendors, data entry, faxing, and e-mailing.

Udemy, Dash, Codeacademy

Continually upgrading and learning new skills via online courses at Udemy, General Assembly, and CodeAcademy. Udemy: Advanced Microsoft.

Nha Certification, Medical Billing, Coding, And Transcription

Certificate, Help Desk Analyst