Andrea B. Email & Phone Number

Paradise Valley, Az, Us

Paradise Valley, Az, Us

Phoenix, Arizona, United States

Chandler, Arizona, United States

• Coordinated front and back of house operations in a fast paced, high-volume, sales driven environment while ensuring superior guest experience. Consistently received praise from upper management for excellent guest service skills.• Recruited, hired, and trained an entirely new hourly team in a location recently re-opened after Covid-19 related closure and maintained minimal turnover through several managerial changes.• Successfully brought a location previously closed due to Covid-19 back to profitability before the projected timeline.• Acted as General Manager from April 2021-June 2021.

Scottsdale, Arizona, United States

• Coordinated front and back of house operations for a growing chain of restaurants.• Maintained company standards for customer service and product quality on a day-to-day basis.• Predicted and fulfilled company needs to ensure maximum guest satisfaction and employee efficiency.

Chandler, Arizona, United States

• Engineered a new managerial training program in a collaborative setting for a growing chain of restaurants.• Successfully operated a high volume location independently while simultaneously managing operations in three other locations.• Collaborated and contributed to social media marketing campaigns and brand development strategies.• Analyzed, developed, and implemented company-wide policies, written procedure, and initiatives to ensure dependable consistency in both service and product as the business expanded.• Recruited and trained managerial and hourly staff company-wide while adhering to set labor budgets.

New York, New York, United States

• Independently screened poetry and fiction manuscripts for publication while adhering to all set deadlines.• Provided feedback as to the quality of the work being considered for publication as per the publisher’s literary requirements.

New York, New York, United States

• Assisted both the creative and PR team in research, content production, marketing strategies, and creative decision-making.• Assisted PR director with fundraising, event coordination, author relations, and researching and contacting awards organizations.• Assisted with all aspects of office operation including administrative duties, clerical duties, inventory management, and shipping management.

Edgewood, Maryland, United States

• Seasonally managed front of house operations including recruiting, hiring, and training all FOH staff for a high-volume, fast paced, specialty restaurant.• Directly managed all bar operations to maintain high quality and service standards. Consistently praised by company owners for excellent organization and guest service skills.• Developed, marketed, and sold specialty recipes unique to our location.• Managed all social media accounts including Facebook and Instagram.

Master Of Fine Arts - Mfa, Writing

Bachelor'S Degree, Creative Writing

Activities and Societies: Reader, Roanoke Review; Content Editor, Keeley Arts Program- Poetry in the Waiting Room Contributing Author, O.