Andrea Patti Email & Phone Number

Levittown, Pa, Us

Levittown, Pa, Us

J.R. Watkins has been creating high-quality remedies, crafted with natural ingredients, since 1868.

Trevose, Pa

Responsible for the accurate and timely dissemination of sales data and product information. Manages the processing of sales orders and daily invoicing and ensures the accuracy of open order reports and month to date sales reports in addition to serving as the primary point of contact for outsourced customer service. Manages all master data in internal systems as well as external such as Data Sync and vendor item portals. Disputes Amazon shortage chargebacks and averages approximately 95% repayment.Manages EDI setup/processing, order processing, reporting and resolution of chargebacks with Amazon.com.Create and implement best-in-class processes and oversee outsourced consumer care department.Responsibilities for systems are maintaining all office computers, printers and accessories as well as managing all servers and networks. Also serves as the point of contact for 3RD party I.T. provider.

Reporting directly to Vice President of Sales supervising internal and outsourced Customer Service, order processing and I.T. partners .Maintains system master data, data synchronization, vendor item portals and item allocations. Administrator for ERP system Microsoft Dynamics 2013. Team leader for logistics, guiding all members through month-end processing by directing and shipping all allocations. Creates and distributes all notifications of any time changes to sales field, overseeing all change processes to ensure retailers update their systems accordingly, avoiding unnecessary cuts. Works closely with company supply chain, maximizing order fill rates to high profile accounts and minimizing any out of stocks. Promoted to Project Leader, supervising the system upgrade from Dynamics v.8 to Dynamics 2013 and moving entire package to cloud.Manages month end, quarterly and year end closes.

Primary pricing coordinator responsible for handling pricing for all sales orders in the entire division.Departmental liaison that worked between the Sales Department and Customer Service easing all transitional issues. Primary contact for customer requests, including shipping details, stock positions, item cancellations,and new plan rollouts. Tracked and assisted in all communications between the Hong Kong manufacturing offices and international customers. Assisted the Conair Customer Service department with learning Scunci’s new procedures and accounts, as well as assisting with the county-wide training of the sales force for the new software packages. Successfully and efficiently handled all customer needs for the top eight customers of the company. Elected to serve as the core team’s Functional Lead for the SAP implementation with Scunci International for the Sales and Distribution Model.

Hatboro, Pa

**Scunci International was acquired by the Conair Corporation in March 2005**Customer Service Representative charged with ensuring a high fill rate goal and increasing on-time deliveries through mediating effective off-site meetings. Effectively maintained a high level of integrity of all locations of the product line through the AS400 based system, ensuring proper generation of pick tickets to the warehouses, and monitored all backorders to notify customers of any products that had been oversold.Created and executed daily reports to ensure on-time fulfillment of orders and coordinated warehouse shipments to provide on-time deliveries to customers. Integrated between management and client representatives to formulate and distribute Brio Insight queries to top management, sales, and clients.Provided outstanding customer service to the organization’s largest accounts, K-Mart, CVS, Walgreens, Wal-Mart, and all international accounts.