Andrea Kao Email & Phone Number

Berlin, De

Berlin, Germany

As Klarna’s first technical writer, I’ve been both an individual contributor and a manager. I’ve established workflows and content structure for our internal developer docs and DevOps product blog (focusing on runtime, observability, and CI/CD). I’ve also built and led a multicultural, distributed engineering team, developing a product vision for a new internal docs platform while managing diverse stakeholder expectations and collecting feedback.I collaborate across disciplines: with product and engineering leads, engineers, and designers. I continue to mentor newer technical writers and champion best practices for docs.I advocate for: the technical writing role, UX, docs-as-code, inner source communities, and developer experience.

Addressed developer documentation and software development needs for clients in Los Angeles, Perth, and Berlin.My projects included: narrative documentation, technical marketing blog posts, and front-end web development.

Santa Monica, Ca

Created new documentation and set up new processes for dev ops and dev teams. Wrote and revised project READMEs, diagrams, and narrative docs for web applications, legacy systems, server infrastructure, network infrastructure (BIG-IP load balancers), and release engineering workflows (e.g., configuration management and deployment automation).

Remote

Researched and documented metadata for the 500+ cloud computing organizations affiliated with the CNCF Landscape. Collaborated with open-source project maintainers to update their licensing documentation.(CNCF is an organization dedicated to making the cloud computing ecosystem universal and sustainable. Cloud computing uses an open-source software stack to deploy and orchestrate microservices. Core projects include Kubernetes and other container-related software and systems components.)

Greater Los Angeles Area

Developed and maintained various systems used in DreamHost’s web hosting offerings (Shared, VPS, Cloud, domain services, proprietary control panel, etc). Refactored code and wrote unit tests and extensive documentation. Led initiative for documentation solutions.

Remote

Onboarded myself with the Homebrew package manager (used by macOS developers worldwide). Developed tests for ‘brew’ commands, increasing integration test coverage by 13%.(Outreachy is a FOSS mentorship organization.)

Hollywood, Ca

High-volume project coordination, scheduling, and cost estimates for foreign-language audio QC, edit, conform, encode, watermark, package and record/mix work for facilities in Los Angeles and Bangalore, India.

Los Angeles, Ca

Accessible piano lessons and group classes for students of all ages at community centers in Northeast L.A.

Studio City, Ca

Oversight of after-hours studio operations and client needs; preparation, finalization, and QA of deliverable assets; digital and physical media asset management; oversight of client scheduling and communication.

Greater Los Angeles Area

Contracted post production work with filmmakers in need of sound design and editing services.http://www.imdb.com/name/nm3730905

Alhambra And South Pasadena, Ca

Conducted census interviews with residents.

Monterey Park, Ca

Administrative support for a law office specializing in real estate transactions, estate planning, business entity formation, contracts, and Taiwanese-American community work.