Andrea Bradley Email & Phone Number

Virginia Beach, Virginia, United States

Drove revenue growth and profitability through Sales, Service, and Underwriting units, including the Military Center. Led company-wide Policy Complaints, Retention, and Centralized Financial Services. Devised national strategy to ensure accurate, timely, and compliant responses to complaints, averting regulatory criticism and protecting GEICO’s reputation. Enhanced the payment dispute process to yield a 26 point improvement saving premium and reducing fraud disputes and bad debt.Finished 2022 company best out of ten locations with a combined underwriting ratio of 99.9% and significantly ahead of industry average of 110.1%.

Virginia Beach, Virginia, United States

Responsible for claims reporting, assignment, and handling including repairs, special investigations, litigations, liability, and subrogation for VA, NC, and TN. Improved subrogation referral process yielding 12 point improvement in referrals while eliminating unnecessary arbitration and litigation.

Buffalo, New York, United States

Responsible for claims reporting, assignment, and handling including repairs, special investigations, litigations, liability, and subrogation for NJ, NH, CT, RI, MA, ME, VT & RI. National best in customer service and #2 in overall claims service.

Virginia Beach, Virginia, United States

Responsible for premium growth, and quality across Sales, Service, and Underwriting teams responsible for VA, NC, and TN as well as Military Center. Serviced 1.7 million policies and $2B in premiums. Grew policies in force by 8.1%; set a regional record of 11.3% in 2017.

Macon, Georgia, United States

Managed disaster risk through several superstorms and catastrophes with oversight over Salvage, Accident Tow, Glass claims, Emergency Roadside Assistance, Financial Services, Imaging and Training. Increased online reporting through portals by 40% and improved payment time in process (TIP) by 28%. Negotiated national contracts; reduced fees by 16.7%, improved the total loss lifecycle by accelerating the salvage sale speed to market and mitigating the increase of part costs.

Chevy Chase, Maryland, United States

Designated high potential and handpicked for this exclusive leadership program with GEICO'S senior leadership that develops future leaders, by completing business rotations, assigning project ownership, and scrutinizing regional business plans. Harvested data-driven feedback from business leaders to identify opportunities following a Claims system pilot. The new Claims system was successfully deployed as planned and yielded over $37M in restored benefits.

Woodbury, New York, United States

Managed claims handling, compliance, contracts and PIP Litigation including negotiating bulk settlements. Improved PIP defensibility, increased subrogation and unit cost by 1.5 points annually.

Woodbury, New York, United States

Developed and implemented enhanced litigation handling and fraud investigation unit. Managed PIP Litigation including bulk settlements. Improved the Examination Under Oath process; identified $345M+ for review.

Woodbury, New York, United States

Held various claims supervisor positions with responsibility for NY, PA, NJ, CT, RI, MA, ME, VT, & NH. An integral part of the re-entry into NJ including but not limited to claim training and regulatory compliance in Liability and PIP.

Woodbury, New York, United States

Completed all levels of Claims including Liability and PIP with responsibility for NY, PA, NJ, CT, RI, MA, ME, VT, & NH. Experience in both voluntary and assigned risk claims.

Bachelor Of Arts - Ba, Communications

Executive Business Courses

Core Business Courses

Activities and Societies: Successfully completed 7 Core Business Classes determined to be integral for career growth.