Andrea Kelleher, Phd, Gphr, Shrm-Scp Email & Phone Number

United States

Strategic client partner/advocate driving customer delight that leads to long-term retention.• Established a strong rapport with an assigned book of business aimed at retaining and expanding business by functioning as an escalation point on client issues and assisting clients to maximize the use of the company's modules purchased.• Saved 1M in businesses from terminating services with tenacious customer care, meeting their needs through training, lingering issue resolution, and upselling. • Managed a $4M+ book of business, exceeded retention, referrals, and reference goals year-over-year.• Partnered and collaborated with other departments and specialty teams to ensure customer satisfaction.• Mentored team members through one-on-one and live-group training.• Participated as a member of the Yearend Committee and CSM Client Communications Committee.

Manage a book of business with a cross-functional team.• Managed a book of business, directing a cross-functional team of 8 for a Saas provider of HR/Benefits/Payroll services for 50 to 5000 employees.• Led cross-functional team in driving client retention and references.• Mentored and developed direct reports to grow in their roles, creating a high-performing team. • Recovered and stabilized about $1M in at-risk business by influencing the organization to address long-standing business. • Championed continuous product improvements, achieving customer satisfaction and loyalty.

Manchester, Nh

Managed Business and Accounting Department. Program and curriculum management, new program development, Business Advisory Council Chair, hiring, coaching, online and campus based instruction. • Managed a department of 60+ full- and part-time faculty.• Developed new programs and improved curriculum based on educational guidelines. • Participated as a member of the Business Advisory Council Chair.• Interviewed, hired, and coached online and campus-based instructors.• Assisted with achieving the NEASC regional accreditation for Mount Washington College.• Developed a cutting-edge, affordable online high-content bachelor’s degree program. • Directed the Business Administration department and programs with a staff of 100+ full- and part-time. • Acted as Interim Chair for the Information Technology department.• Taught a variety of online and in-person business classes. • Reevaluated programs to ensure they met the students’ needs and degree requirements.

Management coaching, HR consulting, training.

Technical Sales, presentations to C-Level, recommend enhancements, User Conference presenter, played in Application Development, QA, Training and Implementation as time allowed.

Manchester Ma

Consulted to Fortune 500 companies on Human Capital effectiveness, developed formal business redesign using metrics based analyses, coached Directors and Vice Presidents on new program and processes, managed and led project teams, developed junior associates; mentored new consultants

Seabrook Station

Staffing and associated programs, i.e., Temporary Help, Summer Interns, Relocation, EEO reporting. Also software implementations, training, benefits, compensation, general employee relations.

Bachelor'S Degree, Business Administration And Management, General

Phd In Business Managment, Specializing In Human Resources

Msib, International Business

Msol, Organization Leadership

Activities and Societies: University trip to China for MS in Int'l Business