Gianfranco Annicchiarico Email & Phone Number

Medellín, Antioquia, Colombia

Barranquilla, Atlántico, Colombia

Barranquilla, Atlantico, Colombia

Barranquilla, Atlantico, Colombia

Barranquilla Metropolitan Area

Working as a Team Manager, my primary responsibility was the supervision of employees involved in Customer Service, Retention, Fraud, Credit & Activations, Collections/Revenue Management, Roaming and Specialty Groups Coach, motivate, train, develop, and guide employee performance.Use strong knowledge of customer systems, products/services and leadership skills to oversee and guide employees to meet performance and customer service objectives.Ensure employees' adherence to AT&T; Mobility policies and procedures, including the Code of Business Conduct

Barranquilla, Atlántico, Colombia

Customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records