Andrea Kimmel Email and Phone Number
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Simon Sinek once said, “Working hard for something we don’t care about is called stress; working hard for something we love is called passion.” I am driven by my passion for catalyzing positive change. As an early adopter, I thrive on supporting digital adoption efforts that enhance business processes and streamline user experiences. My expertise lies in fostering collaboration and leading transformative initiatives, even in the face of internal resistance.I possess a knack for quickly learning systems and processes, which has proven invaluable during onboarding and new project initiatives. Starting my career as a technical writer, I honed my skills in creating comprehensive training documentation for ERP rollout projects. This background equipped me with the ability to gather business requirements, translate technical jargon into user-friendly language, and effectively incorporate feedback from subject matter experts and stakeholders. I am also adept at presenting to diverse audiences, including senior leadership.During my tenure as Business Process Owner for the ERP rollout at GEA Appliances, I designed and implemented a successful training program for our third-party logistics network, empowering trainers across multiple sites. This experience deepened my understanding of supply chain dynamics and logistics, critical to my role in supporting the infrastructure of our 3PL network today.Currently, as a Process Transformation Leader, I spearhead initiatives aimed at optimizing warehouse and delivery operations nationwide. This role involves developing and implementing standardized procedures, enhancing visual management systems, and leveraging technology to drive efficiency and reduce costs. I am passionate about leading cross-functional teams to achieve measurable improvements in customer experience and operational excellence.Known for my high "say-do" ratio and strong ownership mentality, I am always eager to contribute and take on new challenges. Currently pursuing a Master's degree in Organizational Development and Leadership at the University of Louisville, I am committed to continuous learning and personal growth.I am passionate about leveraging my skills and experiences to drive impactful change and look forward to connecting with like-minded professionals who share my enthusiasm for innovation and excellence.
Ge Appliances, A Haier Company
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Process Transformation LeaderGe Appliances, A Haier Company Jan 2023 - PresentCincinnati, Ohio, United StatesIn response to a key customer exiting our delivery network in 2022, initiated Project “GEA Run an Agent” to enhance customer experience and delivery execution by engaging directly with operational realities (Gemba). Focus on optimizing warehouse and delivery processes across a 110-location network nationwide. Regularly reported to VP (monthly) and presented to C-suite (quarterly), interfacing daily with department heads and senior leadership.Billing and Pay Accuracy Initiative:• Led weekly training and support calls with 150+ participants over 12 weeks for implementation.• Established manual process for billing accuracy assessment, managing training, communication, and data validation.• Scoped business and customer requirements for audit process, designed end user screen functionality, completed all testing, training, and implementation hypercare. • Achieved 65% to 89% billing accuracy with 80% adoption of manual process and 97% compliance with screen solution.• Hired and trained 4 contractors to complete manual process, supported contractor’s daily workload and managed poor performance to hit our stated goal of a 5% or less error rate. Salesforce Transformation Preparation:• Scoped and prepared for Salesforce transformation, including user stories, testing, and pilot phases (Q3 & Q4 2024).Inventory and Parts Management Overhaul:• Developed and implemented SOPs for visual management, warehouse product flow, damage reduction, and reverse logistics optimization.• Implemented new inventory process for uncrated products, anticipating up to $1.1MM savings annually.• Overhauled parts management process for nationwide scale (Q1).• Scaled all above processes to 100+ warehouses across the country. Automation of Billing Audit:• Collaborated with automation team to automate billing audit process using LLM and AI (in progress)
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Senior Delivery AnalystGe Appliances, A Haier Company Nov 2019 - Jan 2023Louisville, Kentucky AreaIntegral member of the infrastructure team supporting operational and systematic functions for a 150+ final mile delivery network. Role involved significant travel (50%) from 2021-2023, refining proficiency in workload management. Key responsibilities included operational project management, process enhancement, third-party supplier training, and identification of technology platforms to optimize business processes.2020• Developed and launched WalkMe within GEA Delivers, a SaaS training and digital adoption tool. Implemented agile methodology for vendor management, including sourcing and budget oversight.• Converted 85+ training documents into on-screen tutorials within the WalkMe platform, collaborating closely with the WalkMe customer success team.• Utilized WalkMe’s analytics to measure KPIs, achieving 90% adoption, reducing contact center inquiries by 35%, and slashing annual training and travel budget from $1.1MM to $75k post-startup costs.2021• Transitioned from WalkMe to MyGuide (an EdCast product) across the enterprise, migrating previous work and managing the process throughout the first half of the year.• Resumed field travel responsibilities, overseeing startup and shutdown procedures for delivery terminals, including operational and training aspects.• Standardized and digitized the process for closing operational locations using EBS system, successfully implementing closures for 20 locations in 2021.2022• Managed an agile project to integrate digital signatures, cloud storage, and workflow management into the Final Mile Delivery supplier contract process using DocuSign.• Led requirements management and collaborated with stakeholders to develop consensus plans and stabilize stakeholder engagement.• Spearheaded infrastructure changes within the Local Delivery network, facilitating streamlined and automated transition processes resulting in 14 closures by year-end.
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Logistics Program Analyst (Local Delivery)Ge Appliances, A Haier Company Jun 2017 - Nov 2019Louisville, Kentucky AreaAs the Business Process Owner for Local Delivery at GE Appliances, I oversaw the seamless execution of ERP+ system changes across Order, Ship, and Bill processes during a record volume year, ensuring minimal disruption to end consumers and the Local Delivery Network. My role encompassed daily operational support and spearheading multiple process improvement initiatives with a strong emphasis on ERP software integration.Key Accomplishments include:• Translated 97 processes into comprehensive functional documentation tailored for end users, incorporating business requirements and technical specifications.• Led the definition of business requirements, testing, implementation, and hypercare support phases for ERP software rollout to GEA's external delivery suppliers.• Collaboratively designed, executed, and monitored a "train the trainer" program involving a team of over 65 contractors. Managed daily activities including travel schedules, standardized work procedures, and sign-offs from warehouse leaders, ensuring readiness to address any resource challenges (a $10 million project).• Directed over 40 productivity enhancement projects on the GEA Delivers homegrown delivery management platform, utilizing agile methodology concurrently with ERP mission objectives.
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Technical WriterAdecco Apr 2016 - Jun 2017Louisville, Kentucky Areao Technical documentation focused on the move from the existing technology to Oracle EBS system with strong components of change management and digital adoption for the end userso Independently gathered information from subject matter experts to develop, organize, and write business requirements, technical specifications, and process documentationo Obtained a deep understanding of solutions and services to translate complex technical information into simple, polished, and engaging content, which is easy to follow for internal users and for our external business partners -
UnderwriterKp Underwriting Jul 2015 - Apr 2016Sellersburg, InReviewing medical records to isolate co-morbidities that are then summarized in order to assess the claimant’s rated age for Medicare reserving purposes. This information must be presented to the client in the approved template for ease of dissemination. This position required extensive medical and pharmaceutical knowledge, and has enhanced my ability to quickly assess the provided material and condense it into a comprehensible form.
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Writing ConsultantIndiana University Southeast Apr 2012 - May 2015New Albany, IndianaPrimarily assisting students with formatting, writing, and grammar by creating educational materials and reviewing student writing. Within the Writing Center staff we collaborated to make videos, written handouts, instruction manuals, and blog articles that were more accessible to students that did not have a penchant for writing.
Andrea Kimmel Skills
Andrea Kimmel Education Details
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Human Resources And Organizational Development -
Organizational Leadership & Communication
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English (Writing)
Frequently Asked Questions about Andrea Kimmel
What company does Andrea Kimmel work for?
Andrea Kimmel works for Ge Appliances, A Haier Company
What is Andrea Kimmel's role at the current company?
Andrea Kimmel's current role is Results-driven Project Manager and Process Transformation Leader.
What is Andrea Kimmel's email address?
Andrea Kimmel's email address is an****@****ces.com
What schools did Andrea Kimmel attend?
Andrea Kimmel attended University Of Louisville, Indiana University Southeast, Indiana University Southeast.
What skills is Andrea Kimmel known for?
Andrea Kimmel has skills like Leadership, Writing, Social Media, Learning Management, Requirements Analysis, Public Speaking, Sharepoint, Salesforce.com, Race Relations, Proofreading, Content Management, Digital Adoption.
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2pcsb.org, pcsb.org -
Andrea Mitchell Kimmel
Greater Cleveland3hbs.edu, mba2003.hbs.edu, sweetkiddles.com2 +161795XXXXX
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Andrea Kimmel
Greater Pittsburgh Region1bnymellon.com
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