Andrea White Email & Phone Number

Kitchener, Ontario, Canada

•Through the Henry Walser Aftercare program I provide support to families and individuals by understanding needs and completing applicable government benefit forms and explain how to settle their loved one’s affairs at a difficult time•Collaborate with individuals to create a plan that best reflects each individual/family’s needs by honouring their life in a personalized and meaningful way•Assist families and individuals by presenting options that best suit their needs and preplan their funeral arrangements before they are needed

Kitchener-Waterloo, On

McGraw-Hill Education 2018 - 2019Account Manager ( Learning Solutions Consultant)• Responsible for the account managment of two Universities and one College in the Kitchener-Waterloo region and all of their satellite campuses • Deliver digital learning solutions through superior customer service by working with facutly, staff and adminstrators to support client needs and meet course goals• Conduct effective presentations and product demonstrations to higher education institution stakeholders in support of curriculum goals and student learning• Create and manage new client relationships to increase company and client success

Kitchener, On

•Responsible for securing new clients, driving sales and growing share in a mature print market •Collaborate and align with customer needs and vision, provide creative suggestions for enhancement and execute a project from concept through to completion.•Identifed and participated in coordination of upcoming tradeshow events, activities and strategies

Mississauga, Canada

Sales Operations - Salesforce.com Administrator•Support the development, prioritization and delivery of (CI) Continuous Improvement plans for the Salesforce platform based collaborative analysis of business needs•Created PowerPoint training courseware for bi-weekly delivery to new hires and refresher training to field sales and executive teams via classroom and webinar methodologies•Salesforce.com configuration experience, creating and managing reports and dashboards expertise, work with offshore teams ( Premiere Support), exposure to “Service Cloud” ( Global Customer Listening Systems (GCLS))

Contracts Manager Managed the contract process and provided weekly status updates to the senior leadership team regarding all aspects of Requests for Proposal (RFP)•Monitored government websites for medical equipment proposal quote purposes•Coordinated and implemented a 5yr medical equipment pricing agreement resulting in $7.9M sales for 2008 in Ontario •Liaised with senior directors to foster understanding of individual business unit needs and interfaced with external industry partners to implement best practices

•Managed inventory control levels and budget analysis •Tracked all demo product in house, at client locations, prepared customer invoices •Liaised with freight companies to ensure on-time delivery and pick up product•Lead a cross-functional sales improvement project resulting in revised sales processes, expedited sales practices and overall budget savings of $75K annually•Defined project scope, monitored and controlled deliverables, executed plan

•Promoted cholinesterase inhibitors and NSAID medications to physicians and pharmacists•Maintained Exelon 31% market share and increased sales in a mature market •Promoted cholinesterase inhibitors and NSAID medications in Primary Care, Long Term Care, hospital and pharmacy settings recognizing the nuances of selling in each of these arenas•Comfortable presenting complex medical concepts to various audiences

•Increased monthly product sales for Topamax ranging from $122K to $152K, while maintained market share of 35% in a mature anti-epileptic market•Promoted the Duragesic Patch for chronic and palliative pain to GP’s and pain specialists•Planned and executed an ‘Evening for Pharmacists’ two speaker program with 50 Pharmacists in attendance

•Managed all aspects of financial planning for a portfolio of 300 high net worth clients and grew assets managed•Recruited and trained new staff promoting financial knowledge and proficiency •Managed a team of Financial Advisors and promoted all financial products and services•Managed a team of 25 Customer Service Representatives in the largest transaction volume branch within the Waterloo Region