Responsible for engineering and business operations, agile, innovation, culture, and employee enablement in the Technology & Products organization. Co-leading Salesforce’s Technology & Products Success from Anywhere effort to reimagine the future of work.

Lead global production engineering team, including site reliability, change and release management, service management, customer success engineering, customer communications and documentation. Also responsible for customer and employee enablement, engagement, innovation, agile, and culture programs.

Lead a multi-disciplinary organization focused on enabling partners, customers, and employees. Responsible for internal engineering operations, enablement, and engagement initiatives: innovation programs, patent program, engineering training, employee recognition, technology marketing, and agile coaching. Provide strategic vision for the company's product documentation, user interface text, and user assistance. Lead efforts to reduce customer attrition, increase product adoption, and reduce support costs through strategic use of content and in-app help. Collaborate with cross-functional peers to implement products and processes across the organization. Drive recruitment marketing efforts to highlight the salesforce.com Technology team through social media, conferences, speaking engagements, and events. Drive visibility into internal decisions, initiatives, and technology changes through effective internal and external communications. Lead diversity & inclusion efforts for engineering, and one of the founders of Salesforce's Women in Technology employee network.

Lead a multi-disciplinary organization focused on enabling and communicating effectively with partners, customers, and employees. Responsible for internal engineering enablement and engagement initiatives, such as innovation programs, patent program, engineering training, employee recognition, technology marketing, and agile coaching. Provide strategic vision for the company's product documentation, user interface text, and user assistance. Lead efforts to reduce customer attrition, increase product adoption, and reduce support costs through strategic use of content and in-app help. Collaborate with cross-functional peers to implement products and processes across the organization. Drive recruitment marketing efforts to highlight the salesforce.com Technology team through social media, conferences, speaking engagements, and events. Drive visibility into internal decisions, initiatives, and technology changes through effective internal and external communications. One of the founders and leaders of salesforce.com's Women in Technology employee network.

Lead a multi-disciplinary organization focused on communicating effectively to partners, customers, and employees. Provide strategic vision for the company's product documentation, user interface text, and user assistance. Lead efforts to reduce customer attrition, increase product adoption, and reduce support costs through strategic use of content and in-app help. Collaborate with cross-functional peers to implement products and processes across the organization. Drive recruitment marketing efforts to highlight the salesforce.com Technology team through social media, conferences, speaking engagements, and events. Drive visibility into internal decisions, initiatives, and technology changes through effective internal and external communications. One of the founders and leaders of salesforce.com's Women in Technology employee network.

Lead an extremely talented team of managers, technical writers, user assistance professionals, and developers. Provide strategic vision for the company's product documentation, user interface text, and user assistance. Lead efforts to reduce customer attrition, increase product adoption, and reduce support costs through strategic use of content and in-app help. Collaborate with cross-functional peers to implement products and processes across the organization. One of the founders and leaders of salesforce.com's Women in Technology employee network.

Responsible for all product documentation and user assistance for salesforce.com's suite of products. Provided strategic direction for all customer-facing content. Built and led a team of writers, managers, and user assistance professionals. Initiated and co-led cross-functional leadership development and corporate culture initiatives within the technology organization.

Working manager responsible for all product documentation, user interface text, and in-app help. Wrote online help, user guides, Web Services API guides, tip sheets, and administration guides. Hired and managed a team of writers. Responsible for all aspects of localization for the salesforce.com application and documentation. Product manager for salesforce.com Help & Training site. Part of a small rollout team that transformed salesforce.com's Technology team through the introduction of agile development methodology.

Support WAKE International as part of their Advisory Board to achieve their mission to harness the power of technology, volunteerism and collaboration to help move the needle for equality, equity and social justicehttps://www.wakeinternational.org/our-advisory-board

Advise on technology systems and processes to Room to Read executive team. Advisory role.

SheEO is a global initiative designed to radically transform the way we finance, support, and celebrate female entrepreneurs who are creating new mindsets, new models and new solutions that are benefiting humanity. Five hundred radically generous women (called Activators) contribute $1100 in an act of #RadicalGenerosity to create a pool of capital of $500,000 that is loaned out to five women-led Ventures in their region, paid back into the fund over five years and then loaned out again, in perpetuity. Our goal is to have 1 million women globally supporting 10,000 female entrepreneurs with a $1 billion perpetual loan fund. Are you IN?

Wrote end user and administrator guides for library automation software. Documented internal software modules for developers. Created animated tutorials using HTML and JavaScript. Developed an automated system to collect configuration information from customers by combining Web-based documentation and Web services scripts. Led effort to convert entire documentation suite from print to HTML.