Andrea Lodigiani Email & Phone Number

Raleigh, North Carolina, Us

Toronto, Ontario, Ca

I served as the Director of Customer Success, leading a dedicated team focused on driving exceptional outcomes for midmarket and enterprise customers.Implemented strategies that increased weekly active accounts by 20% and improved product adoption by 22% in 6 months through standardized success plans, business reviews, and customer engagement playbooks. Collaborated cross-functionally to optimize the customer lifecycle, reduce time to live by 50%, and provided strategic insights to inform board-level decision-making processes.

San Francisco, Ca, Us

During my time at Insightly, I progressed from Senior CSM to Director of Customer Engagement. In this role, I led efforts to boost adoption, usage, and value realization for the company's multi-product platform.I crafted and managed customer engagement programs, covering onboarding, training, and continuous support. By prioritizing customer feedback and setting up proactive monitoring systems, we identified and tackled customer issues and risks, resulting in higher satisfaction and retention rates.Moreover, I spearheaded the implementation of customer feedback channels to guide product improvements. Through targeted communication strategies, I drove notable increases in trial conversions and platform adoption. Throughout my tenure, I remained dedicated to ensuring customer success and driving meaningful growth and impact.- Implemented customer health monitoring processes to proactively identify and address customer issues and risks contributing to Insightly’s 100% net retention in 2022. - Increased trial conversions by 25% over 6 months by implementing automated email nurture and guided in-app trial experience. - Deployed multi-channel customer communications that increased platform adoption by 15% and weekly active accounts by 12%.

San Francisco, Ca, Us

During my tenure at RecruitLoop, I pioneered the implementation of the company's inaugural customer success strategy as their first Customer Success & Key Accounts Manager. Steering a portfolio of over 50 clients, I championed personalized approaches, serving as the primary advocate for customer inquiries and escalations. In shaping strategic alignments, I fostered relationships with key stakeholders, aligning their business objectives with RecruitLoop's recruiter marketplace solutions. Through proactive outreach initiatives and strategic alignment, I orchestrated an impressive 80% increase in repeat customer rates, emblematic of our shared commitment to mutual success.

Concord , Ca, Us

As a co-founder of SaaScend, I led the charge in account management and company operations, driving our vision forward with passion and precision. At the intersection of marketing consulting and SaaS solutions, I navigated the complexities of client relationships and operational excellence, ensuring seamless interactions and delivering tangible value with every engagement.

-Responsible for creating engaging and revenue-generating integrated campaigns for Jaguar, Land Rover, Bentley, Lamborghini and Lotus of the Bay Area-Created relevant and effective marketing strategies that increased vehicle leads by 100% across all brands-Designed and managed website and social media outlets leading to a 300% increase in Facebook activity-Tracked and measured all website and lead metrics-Designed and distributed print and digital marketing and sales collateral-Headed new customer outreach and new model launch events for 300+ guests-Identified and formed strategic partnerships with other luxury, high-end industry leaders around the Bay Area-Executed the only Lamborghini US event to be acknowledged at both the US and Europe conference-Oversaw design and implementation of Jaguar tv and online integrated campaign with KTVU-Managed complete redesign of British Motor Car and British Motor Exotics websites

Assisted the marketing manager for Oakland City Center with duties ranging from manning the Facebook account and online news releases to assist in weekly events in OCC Plaza aimed to enriching the local retailers, raising money for local causes, and increasing patronage to the stores and restaurants. I worked with other local businesses and organizations to create marketing strategies and strengthen their retail presence in downtown Oakland. Other responsibilities included tenant relations, employee-appreciation events, community outreach efforts and public relations. Other primary responsibility was actig as Coordinator for the 5-Star Service Conference Center specializing in concierge-style service and state-of-the-art conferencing facilities.

Berlitz Language Institute is a world renowned language center. I taught both private and group English lessons to professionals from major companies in Montevideo, Uruguay, including MercoSur, the political and economic union organization of various South American countries.

Estudio Couture is a Communication agency that focuses on global fashion and design in Montevideo, Uruguay. I assisted with online marketing and event coordination for a campaign for Manos del Uruguay and another one for Montevideo's fashion week, MoWeek. I participated in brainstorming meetings, assisted in concept design and event coordination.

Montevideo, Montevideo, Uy

The University of Montevideo is an independent university I attended while living in Uruguay. I was hired in their Office of International Relations to assist with a marketing campaign to revamp their international programs. My responsibilities included English- Spanish translations, brainstorming with other faculty members from various departments, organizing course information for international students and contributing to the new international website.

Montevideo, Montevideo, Uy

Sudy Digital is the creator of the widely popular Spanish women's health and leisure website, Animo de Mujer. I assisted with the development, implementation and managed of an English market equivalent. Duties included conducting market research, Spanish-English translating, brand management, social media marketing and content writing.

Chicago, Il, Us

After working one year as an after-school program counselor, I returned to the YMCA as an Assistant Site Supervisor for the PrimeTime Afterschool Program. My duties included educational and recreational programming, implementing corporate and local procedures, and supervising the daily operations of an afterschool program for 100+ elementary school children. Other duties included training and supervising employees, overseeing and reporting on daily procedures, and maintaining stable lines of communication with school faculty, staff and parents.

IndieFest is an annual music and art festival that highlights independent artists from around the world as part of the non-profit organization Results. My first year with IndieFest was spent as an Intern, assisting with event organization and execution. I was responsible for social media communication, fundraise cold-calling, pitching to potential investors, and day-of organization and coordination. During my second year with IndieFest I worked as Artist Liaison. My responsibilities included artist-event communication, event coordination and artist relations. Apart from helping with fundraising and gathering sponsors, this position required me to be organized, to multi-task and most importantly, to coordinating artists, problem solve and maintain the artist “green room” within a high-stress and fast-paced environment.

IndieFest is an annual music and art festival that highlights independent artists from around the world as part of the non-profit organization Results. My first year with IndieFest was spent as an Intern, assisting in the organization and execution of the event. I was responsible for social media communication, cold-calling, pitching to potential investors and day-of organization and coordination.

Bachelor Of Arts (Ba), Communication, Journalism, And Related Programs

Communication And Media Studies

Spanish Language And Literature

Spanish Language And Literature

Education record