Andrea Jacobs Email & Phone Number

Elected board member responsible for the operation and strategic direction of the Boston Triathlon Team, a 501(c)(3) athletic organization.

• Designed and led the pilot implementation of an innovative waste-tracking device for operating rooms.• Conducted onsite observations and interviews to create user-friendly workflows and inform future feature development.• Collaborated with Product, Data, and Implementation teams to standardize requirements gathering and E2E testing.

As a part of Customer Lifecycle Leadership, lead the transition from a startup (Medumo) into a mature business unit within Philips:• Built the Customer Success department from the ground up to serve 150+ U.S. hospital installations.• Instituted and led change control to ensure high-quality requirements gathering, testing, and monitoring of program changes.• Collaborated closely with R&D, Product, and Engineering teams to incorporate the VoC to drive feature development and internal app roadmaps.• Helped standardize E2E testing process for implementations and custom features.• Led design and implementation of monitoring system to flag enrollment anomalies.• Spearheaded a business unit-wide quality initiative that reduced errors that reached customers by 81%.

Boston, Massachusetts

See "Customer Success Lead" at Philips.

Newton, Ma

• Led financial turnaround of underperforming sites through workflow optimization and daily management.• Facilitated budget and performance discussions between executive leadership and site departments.• Developed methodology for accurate departmental budget calculations.• Designed a user-friendly SAP Web Intelligence tool to manage clinical productivity and identified revenue enhancement opportunities.• Led the automation of variable compensation, reducing manual effort from hours to minutes.Concurrent with "Project Manager" below.

Newton, Ma

Managed multidisciplinary teams and projects uniting clinical, tech, and business objectives for innovative healthcare solutions:• Led implementation of multimodal, evidence-based practices in behavioral health across 17 sites.• Facilitated change management, incorporating patient and staff feedback and providing guidance and support to ensure a smooth transition. • Led EMR (Epic) implementations for patient privacy, referral management, and clinical triage workflows.• Developed and expanded care facilitation pilot that decreased Total Medical Expense by ≈ $500K annually.• Recognized with 2017 Massachusetts Accountable Care Compass Award (1st Place, Team) and 2016 Atrius Health Clinical Innovation Award (Team).

Cambridge, Ma

• Analyzed patient data and conducted chart reviews to identify gaps in chronic disease care, implementing data-driven improvements to optimize clinical outcomes, cost-savings, and patient satisfaction.• Improved the site's organizational rank from 13th to 1st by achieving the most critical Alternative Quality Contract (AQC) metrics.• Contributed to Atrius' achievement of state's highest (nation's 3rd highest) quality scores for a Pioneer Accountable Care Organization (ACO).

Boston, Ma

• Concurrently completed Post-Baccalaureate Premedical Program & EMT Basic certification.

New Haven, Ct

• Conducted experiments on animal models of stress-related mood disorders and assisted with researching, drafting, and proofreading the resulting scientific paper.

Waltham, Ma

Master Of Science - Ms, Human Factors In Information Design

Bachelor'S Degree, Behavioral Neuroscience

Activities and Societies: Varsity Track & Field (Heptathlon), Best Buddies

Post-Baccalaureate Premedical Program & Emt Basic Certification