Andrea Jacobs Email and Phone Number
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Leads with empathy, accountability, and infectious enthusiasm to foster a culture of continuous improvement.Leverages HFE principles to shape highly complex systems and enhance product usability, safety, and efficacy.People-centric. Quality-obsessed. Results-driven.
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DirectorBoston Triathlon Team, Inc. Dec 2023 - PresentElected board member responsible for the operation and strategic direction of the Boston Triathlon Team, a 501(c)(3) athletic organization.
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Customer Engagement LeadAssistiq Jan 2023 - Aug 2023• Designed and led the pilot implementation of an innovative waste-tracking device for operating rooms.• Conducted onsite observations and interviews to create user-friendly workflows and inform future feature development.• Collaborated with Product, Data, and Implementation teams to standardize requirements gathering and E2E testing. -
Customer Success Lead / Project ManagerPhilips Jan 2019 - Jan 2023As a part of Customer Lifecycle Leadership, lead the transition from a startup (Medumo) into a mature business unit within Philips:• Built the Customer Success department from the ground up to serve 150+ U.S. hospital installations.• Instituted and led change control to ensure high-quality requirements gathering, testing, and monitoring of program changes.• Collaborated closely with R&D, Product, and Engineering teams to incorporate the VoC to drive feature development and internal app roadmaps.• Helped standardize E2E testing process for implementations and custom features.• Led design and implementation of monitoring system to flag enrollment anomalies.• Spearheaded a business unit-wide quality initiative that reduced errors that reached customers by 81%. -
Director Of Program StrategyMedumo (Acquired By Philips July 2019) Jan 2019 - Sep 2019Boston, MassachusettsSee "Customer Success Lead" at Philips. -
Regional Operations ManagerAtrius Health Oct 2017 - Jan 2019Newton, Ma• Led financial turnaround of underperforming sites through workflow optimization and daily management.• Facilitated budget and performance discussions between executive leadership and site departments.• Developed methodology for accurate departmental budget calculations.• Designed a user-friendly SAP Web Intelligence tool to manage clinical productivity and identified revenue enhancement opportunities.• Led the automation of variable compensation, reducing manual effort from hours to minutes.Concurrent with "Project Manager" below. -
Project Manager / Program ManagerAtrius Health Mar 2015 - Jan 2019Newton, MaManaged multidisciplinary teams and projects uniting clinical, tech, and business objectives for innovative healthcare solutions:• Led implementation of multimodal, evidence-based practices in behavioral health across 17 sites.• Facilitated change management, incorporating patient and staff feedback and providing guidance and support to ensure a smooth transition. • Led EMR (Epic) implementations for patient privacy, referral management, and clinical triage workflows.• Developed and expanded care facilitation pilot that decreased Total Medical Expense by ≈ $500K annually.• Recognized with 2017 Massachusetts Accountable Care Compass Award (1st Place, Team) and 2016 Atrius Health Clinical Innovation Award (Team).
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Population Health Manager / Data AnalystAtrius Health Aug 2012 - Mar 2015Cambridge, Ma• Analyzed patient data and conducted chart reviews to identify gaps in chronic disease care, implementing data-driven improvements to optimize clinical outcomes, cost-savings, and patient satisfaction.• Improved the site's organizational rank from 13th to 1st by achieving the most critical Alternative Quality Contract (AQC) metrics.• Contributed to Atrius' achievement of state's highest (nation's 3rd highest) quality scores for a Pioneer Accountable Care Organization (ACO).
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Pulmonary Technologist / Anesthesia TechnicianBoston Children'S Hospital May 2008 - Jul 2012Boston, Ma• Concurrently completed Post-Baccalaureate Premedical Program & EMT Basic certification. -
Research AssistantYale University Sep 2006 - May 2008New Haven, Ct• Conducted experiments on animal models of stress-related mood disorders and assisted with researching, drafting, and proofreading the resulting scientific paper. -
Special Education Teaching AssistantThe Guild For Human Services May 2005 - May 2008Waltham, Ma
Andrea Jacobs Skills
Andrea Jacobs Education Details
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Human Factors In Information Design -
Behavioral Neuroscience
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Post-Baccalaureate Premedical Program & Emt Basic Certification
Frequently Asked Questions about Andrea Jacobs
What company does Andrea Jacobs work for?
Andrea Jacobs works for Boston Triathlon Team, Inc.
What is Andrea Jacobs's role at the current company?
Andrea Jacobs's current role is I help businesses find clarity in chaos..
What is Andrea Jacobs's email address?
Andrea Jacobs's email address is an****@****ips.com
What is Andrea Jacobs's direct phone number?
Andrea Jacobs's direct phone number is +161755*****
What schools did Andrea Jacobs attend?
Andrea Jacobs attended Bentley University - Mccallum Graduate School Of Business, Yale University, Northeastern University.
What are some of Andrea Jacobs's interests?
Andrea Jacobs has interest in Ethnic Cooking, Social Services, Volunteering, Rock Climbing, Meditation, Reading, Salsa Dancing, Parkour, Indoor Rock Climbing, Travel.
What skills is Andrea Jacobs known for?
Andrea Jacobs has skills like Data Analysis, Healthcare, Management, Research, Healthcare Management, Public Health, Microsoft Excel, Project Management, Budgeting, Lean Thinking, Lean Tools, Procedure Development.
Not the Andrea Jacobs you were looking for?
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Andrea Jacobs
Web Developer | Software Engineer | Future Data Scientist | Release Engineer | Process Manager | Agile Delivery Lead |Csm, Aws Cloud PractitionerGreater Charlottesville Area -
1harpercollinschristian.com
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1atriumhospitality.com -
Andrea Jacobs
Lynn, Ma2salemacademycs.org, ccf.org3 +151364XXXXX
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