Andrea Jacobs Email & Phone Number

Elected board member responsible for the operation and strategic direction of the Boston Triathlon Team, a 501(c)(3) athletic organization.

• Designed and led the pilot implementation of an innovative waste-tracking device for operating rooms.
• Conducted onsite observations and interviews to create user-friendly workflows and inform future feature development.
• Collaborated with Product, Data, and Implementation teams to standardize requirements gathering and E2E testing.

• As a part of Customer Lifecycle Leadership, lead the transition from a startup (Medumo) into a mature business unit within Philips:
• Built the Customer Success department from the ground up to serve 150+ U.S. hospital installations.
• Instituted and led change control to ensure high-quality requirements gathering, testing, and monitoring of program changes.
• Collaborated closely with R&D, Product, and Engineering teams to incorporate the VoC to drive feature development and internal app roadmaps.
• Helped standardize E2E testing process for implementations and custom features.
• Led design and implementation of monitoring system to flag enrollment anomalies.

Boston, Massachusetts

See "Customer Success Lead" at Philips.

Newton, MA

• Led financial turnaround of underperforming sites through workflow optimization and daily management.
• Facilitated budget and performance discussions between executive leadership and site departments.
• Developed methodology for accurate departmental budget calculations.
• Designed a user-friendly SAP Web Intelligence tool to manage clinical productivity and identified revenue enhancement opportunities.
• Led the automation of variable compensation, reducing manual effort from hours to minutes.Concurrent with "Project Manager" below.

Newton, MA

• Managed multidisciplinary teams and projects uniting clinical, tech, and business objectives for innovative healthcare solutions:
• Led implementation of multimodal, evidence-based practices in behavioral health across 17 sites.
• Facilitated change management, incorporating patient and staff feedback and providing guidance and support to ensure a smooth transition.
• Led EMR (Epic) implementations for patient privacy, referral management, and clinical triage workflows.
• Developed and expanded care facilitation pilot that decreased Total Medical Expense by ≈ $500K annually.
• Recognized with 2017 Massachusetts Accountable Care Compass Award (1st Place, Team) and 2016 Atrius Health Clinical Innovation Award (Team).

Cambridge, MA

• Analyzed patient data and conducted chart reviews to identify gaps in chronic disease care, implementing data-driven improvements to optimize clinical outcomes, cost-savings, and patient satisfaction.
• Improved the site's organizational rank from 13th to 1st by achieving the most critical Alternative Quality Contract (AQC) metrics.
• Contributed to Atrius' achievement of state's highest (nation's 3rd highest) quality scores for a Pioneer Accountable Care Organization (ACO).

Boston, MA

• Concurrently completed Post-Baccalaureate Premedical Program & EMT Basic certification.

New Haven, CT

• Conducted experiments on animal models of stress-related mood disorders and assisted with researching, drafting, and proofreading the resulting scientific paper.

Waltham, MA

Master Of Science - Ms, Human Factors In Information Design

Bachelor'S Degree, Behavioral Neuroscience

Activities and Societies: Varsity Track & Field (Heptathlon), Best Buddies

Post-Baccalaureate Premedical Program & Emt Basic Certification