Andrea Mok Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

As a contract People Advisor, I joined the team to support and execute on an organizational change management project, and be one of the business partners for the Sales Center client group (for all brands, ~250 team members between Vancouver and Toronto).Experience:- Front-end HR support for Sales Center group: coaching managers on how to handle performance management and absenteeism, partner with managers to resolve employee relations issues, provide advice on all HR/employment law related cases- Submit WorkSafeBC claims, manage cases by gathering relevant documentation, liaising with team member, case manager, and medical physicians, and ensure appropriate accommodations are made for the team member- Analyze Engagement Survey results, identify trends, compile data into report for Sales Center Management with recommendations on how to address areas of opportunity- Audit current state of select HR processes, collaborating with other team members to remove redundancies and recommend changes for future state- Co-manage tracking of team members on work/study permits, ensuring compliance and timely follow-up to get updated documentationO2E Brands is on a mission to build the most trusted brands in home services, one exceptional experience at a time. Current brands include: 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, and Shack Shine.

Vancouver, Bc, Ca

Key advisor to the CEO on all People matters. I design and implement the necessary processes, approaches, and communications to further enhance the team member experience at BC Tech. Using data and analytics to make strategic recommendations and decisions.I continue to lead all things People Ops including: full-cycle recruitment (FT and Coop/Intern hiring), HRIS & ATS management, team member onboarding and offboarding, payroll & benefits administration, employee relations, change management

Vancouver, Bc, Ca

Took on a new role that focused on People initiatives. Managed, implemented, and improved programs and processes.

Vancouver, Bc, Ca

Transitioning to the Finance & Ops team gave me the opportunity to focus on People & Culture initiatives and learn more about the accounting and finance side of the organization.

Vancouver, Bc, Ca

As part of the Talent team, I provided support on both internal and external Talent initiatives.Internal:- Took over management of personnel files, team member on boarding and off boarding, recruitment, and team celebrationsTalent Hotline:- Helped member companies solve various HR related issues by connecting them to an expert or sharing best practicesTalentTalk Newsletter:- Subscribers to this monthly newsletter are kept updated of upcoming Talent events in the community and hiring opportunities from seeking companies- Connected with all our talent contacts to gather content and assisted in the design of each newsletter

Burnaby, Bc, Ca

Knowledge in the course material was important in this position, but just as crucial was being a TA that was approachable to the students. I repeatedly encouraged my students to reach out if they needed additional help and held more office hours than required to meet competing schedules. I was able to build many positive relationships which made this a very memorable experience. BUS 393 was one of my favourite courses and it was such a pleasure to assist and work alongside one of my favourite professors.Experience:• Organized test marks and grades of 90 students using Excel in an accurate and timely manner • Handled exam answer keys, test marks, and confidential matters with extreme care to ensure fairness amongst all students• Teamwork was required during exam marking to ensure consistency - TAs needed to work together to agree on an acceptable standard for written answers

Vancouver, Bc, Ca

Working at an agency with few departments allowed me to take on many roles and provide support in a variety of ways. This position focused mainly on front-office operations and bookkeeping, but I also participated in ad hoc projects and later on absorbed various HR tasks. I received two Co-op term extensions at Engine and then resumed studies to complete my degree. HR:• Managed applicants on recruitment software (Resumator) ensuring up-to-date statuses• Coordinated interview times between candidates and department heads; managed all other communications with candidates• Conducted preliminary phone screens for short-listed candidates • Maintained proper documentation of employment records, health benefits, vacation/sick days, access codes, and expense reimbursements• Drafted employment offers, NDAs, and employment contracts for new hires• On-boarding new hires - providing orientation, setting up access codes and equipment, setting up health benefits, and gathering necessary employee information Bookkeeping:• Utilized QuickBooks to issue invoices, complete credit card and bank reconciliations, and produce reports as required• Utilized QuickBooks Online to manage transactions from operations in New YorkOperations:• Managed a large volume of emails and phone calls on a daily basis• Coordinated travel itinerary following company/client guidelines• Ensured office and kitchen supplies were routinely stocked• Planned team-building events, staff birthdays/anniversaries, and various office projects

Experience:• Built positive relationships with customers and patients by understanding their needs and providing exceptional customer service• Performed preliminary examinations and assisted in other procedures as required• Educated patients on the proper use of contact lenses, trifocal lenses, and the functionalities of other products • Assisted in the screening, interviewing, and selecting of OAs• Recorded company invoices and receipts, ordered products from different manufacturers, and referred patients to ophthalmologists • Recommended frames and lenses to customers by understanding their preferences and respective budgets

Bachelor’S Degree, Human Resources Management And Services

University Transfer