Ms. Ormond is globally recognized for promoting cloud initiatives and digitizing/automating processes to reduce operational costs, solve for inefficiencies, propel strategic business growth, and surface unseen go-to-market knowledge. She is equipped with both professional services and technical (SaaS) knowledge with expertise in translating complex technical concepts to easy-to-understand ideas.Proven record of accomplishments in global enterprise CRM/Salesforce, process improvement design, automation, workforce coaching and development, program development, project planning, reporting / analytics, vendor relationships and contract management, user adoption and training, self-service strategies, cross-functional facilitation, IT roadmap development and strategic planning.Salesforce Editions: Professional, Enterprise, Performance (Unlimited), Classic, LightingSalesforce Clouds: Sales, Service, Communities, Mobile, Outlook Integration, Analytics Salesforce Integrations: Introhive, Informatica, Conga ComposerMarketing Automation: Pardot, MarketoData Migration Tools: Data Loader, Validity DemandToolsSecurity and Compliance: Salesforce Shield/Event Monitoring/Platform EncryptionBlackthorn.io Events & Payments