Andrea Nemoto Ruas Email & Phone Number

São Paulo, Brasil

• Atuação como Gerente de Pré-Vendas das áreas de Manutenção, Suporte, Renovação, Serviços Gerenciados, Customer Sucess, Rebates e Incentivos• Apoio no desenvolvimento de novas ofertas;• Suporte ao time de vendas e pré-vendas, garantindo o atendimento das seguintes atividades: - Entendimento da necessidade técnica, levantamento de requisitos e análise do ambiente dos clientes; - Análise de RFPs, elaboração de propostas técnicas, definição do escopo de serviços (Serviços Gerenciados, Serviços Continuados, Outsourcing, entre outros); - Desenho e estruturação do melhor modelo de atendimento (Capex, Opex, HaaS, SaaS); - Dimensionamento e custeio de serviços; - Apresentação e defesa da solução técnica para os clientes; - Apoio no processo de adoção dos projetos implantados e suportados pela Vivo Vita; - Análise de incentivos e rebates dos principais fabricantes.

São Paulo, Brazil

o Support in the development of new offers and cost indices;o Management of a high-performance team aiming to achieve Logicalis' goals, monitoring KPIs, and also prioritizing excellence in customer service;o Support to the sales team and pre sales team, ensuring the fulfillment of the following activities: • Understanding the technical need, requirements gathering, customer environment analysis; • Design of support and maintenance services; • Presentation and defense of technical solution to customers; • Analysis of RFPs, preparation of technical proposals, definition of scope of services; • Dimensioning and costing of services;o Lead services expansion process in current contracts (up/cross).

Brazil

Position: Sr. Business Consultant (06/2001 – 05/2019)Main Activities: o Survey of technical information with the Customer o Definition of technical scope o Elaboration of the commercial strategy together with the sales executive o Elaboration of costs through the definition of technical profile, man-hour and expenses for the execution of the service project o Pricing and definition of taxes and contribution margin o Preparation of technical and commercial proposals o Support to the commercial area o Technical defense of the services proposals o Coordination of the Pre-Sales Service team in the segments of telecommunications, finance, industry, and governmentPosition: Pl. Support Analyst (02/2000 – 06/2001)Main Activities: o Installation, configuration and maintenance Cisco System´s routers and switches o Coordination CPE´s Implementation team

Brazil

Help Desk in store and rear automation systems and communication software (Carbon Copy and PcAnywhere)

Brazil

Help Desk for users of Novell network 3.12, registration of users and updating of versions of corporate systems

Brazil

Technical support for hardware (computers, printers and servers), software (Novell 3.12 Operating Systems, Windows NT 4.0, MS-Office package), internet and electronic mail;.Registration and control of network users and remote support for patch updates

Brazil

Support in the administrative area, performing file control and scheduling, using the MS-Project software

Graduation, Data Processing

Master Degree, Computer Systems