Andrea Ngan Email & Phone Number

Singapore

Part of the pioneering team that established APAC-wide facility management guidelines and policies from the ground up. Spearheaded all fit-outs, relocations, and expansions in APAC.Promoted in 2019 to work closely with Global Facilities Head in expanding regional growth and presence in Australia, China, Hong Kong, Taiwan, Singapore, South Korea, Philippines, Thailand, India, and Japan.- Led the planning and development of a new Medpace Reference Clinical Laboratory (Biosafety Level 2) in Shanghai, China (27,000 sqft) and Singapore (43,000 Sqft). Commended for timely project delivery and high quality of output.- Helped define a clear structure of work for the facilities operation and administration department. Focused on improving work standards and strengthening teamwork.- Supervises 15 direct reports, onsite and remote staff, ensuring that each member is trained and well-equipped to work independently in their respective countries.- Received positive feedback on initiatives related to staff selection, training, onboarding and instilling a culture of excellence- Supported several local departments, including finance, procurement and human resource, for more than a year while recruiting to close the operational gaps.- Develops and implement Department SOPs, Business Continuity Plans and Emergency Response Plans. Ensures overall regulatory compliance to Health and Safety as well as Clinical Biosafety Policies and Procedures, respective to global and country standards.

Singapore

Singapore

Singapore

Managed two office sites that catered to a total of 500 employees. Served as Corporate Services Coordinator, supporting the delivery of facilities’ soft services, including pantry services, reception, meeting room booking, events, housekeeping, mailroom, security doors, access cards, printers and records management. - Awarded Runner-Up for achieving high-performance standards during 2nd Quarter of 2013. - Supervised a team of receptionists, logistics and cleaners. Provided constant guidance and feedback.- Supported the financial budgeting and reporting, office procurement and invoice processing. - Performed routine site inspections to ensure best practices are implemented.

Singapore

Provided onsite facility support for 1,300 staff. Executed day-to-day operations of soft services: cleaning services, pantry, meeting room booking, mailroom, and access cards. Handled office procurement and invoice processes. Coordinate with vendors on quotations and delivery.- Responsible for manning office reception and assisting visitors.- Supported in facilities soft services such as, cleaning services, pantry services, meeting room booking, mailroom, and access cards.- Handled facilities procurement and invoice processing.- Coordinated with vendors on quotations and delivery of office supplies.