Meet shipment deadlines by completing procedures on integrated circuits to ensure quality product. Train new team members in safety procedures and standard operating procedures. Provide written, computer and oral communication on current operation status and maintenance requirements. Responsible for ensuring correct number of silicon wafers processing on a daily and weekly basis.

Meet shipment deadlines by completing procedures on integrated circuits to ensure quality product. Train new team members in safety procedures and standard operating procedures. Provide written, computer and oral communication on current operation status and maintenance requirements. Responsible for ensuring correct number of silicon wafers processing on a daily and weekly basis.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures, Gathers information, researches/resolves inquiries and logs customer calls, Communicates appropriate options for resolution in a timely manner, Informs customers about services available and assesses customer needs, Prepares standard reports to track workload, response time and quality of input, Deals with difficult customers in a calm and professional manner.

Meet shipment deadlines by completing procedures on integrated circuits to ensure quality product. Train new team members in safety procedures and standard operating procedures. Provide written, computer and oral communication on current operation status and maintenance requirements. Plans daily production schedule for team. Responsible for ensuring correct number of silicon wafers processing on a daily and weekly basis.

Responsible for representing company at the customer site and managing the day-to-day operations of all on-site team activities including delivery of reports, perform audits to ensure compliance with all relevant legislation, support and service in accordance with customer agreements and expectations. Spent 90% of time at the customer site and supervise a small team, technicians across three projects; Interface the team to the customers, virtual factory teams across the U.S. and globally. This individual will work closely with the customers to determine their needs and will be the point person for communication between the customers, technicians and personnel. Developing/executing strategy, meeting quality standards, ensuring training of personnel, conducting performance reviews and preparation of monthly reports were additional responsibilities. Yield Enhancement SpecialistInteract with internal and external customers to provide quality customer service and technical expertise to ensure tools and facilities comply with ISO 14644 and Federal Standard 209E. Troubleshoot non-compliance of facilities and tools, to identify contamination sources and provide possible solutions. Management for project details to conduct certification compliance tests. Provide written and oral feedback on classification of tools and facilities.

Interact with internal and external customers to provide quality customer service and technical support under high stress deadline situations to produce quality products. Train customers in our company's hardware and software. Manage all project details to conducting live surveys with small (10-12 persons) to large (over 400) groups using our system. Develop technical on-line help documentation and training documentation using ROBOHELP4.0. Implement beta test procedures to ensure reliability of version for release.

Desktop support for department personnel including training, upgrades, and installation of new programs. Trouble-shoot software and hardware issues. Develop and maintain diversity department internal web site. Create of site employee network process. Coordinate of diversity training classes and national job fair booths. Develop all staffing and affirmative action metric reports for site and delivered to all site managers.

Complete testing procedures on integrated devices. Interview potential candidates to fill process operator positions. Train new team members in safety procedures and standard operating procedures. Provide passdown on current operation status and maintenance requirements. Develop written specification including standard operating procedures for implementation of wafer test equipment in facility. Representative to the alternative work shift improvement team, the wafer mover process improvement team and medical emergency response team.

Assist persons with disabilities to live a healthy and safe lifestyle. Facilitate and plan participation in activities of daily living. Advocate increasing choices, reputation and status in the community. Train new staff.

Counsel industrially injured adults. Provide vocational exploration, job development, labor market surveys, job analyses, development of training programs and skills training. Coordinate training programs with workers, attorneys, insurance companies and

Organize and accumulate Federal Equal Employment Opportunity demographic data analysis for the yearly audit and report. Respond to specific research requests fro data from staff, students and instructors for research projects.