Andrea Picenni Email & Phone Number

Barcelona, Catalonia, Spain

* Team leading the Account Management Team for Southern Europe, reporting to the VP of the region.* Managing key existing accounts, focusing on retention and growth across strategic, operational, and transactional levels.* Overseeing forecasting, pipeline management, revenue generation, and account governance * Fostering trust with customers, ensuring positive experiences and driving platform adoption.* Supporting the team in achieving KPIs, collaborated with Sales for new… Show more * Team leading the Account Management Team for Southern Europe, reporting to the VP of the region.* Managing key existing accounts, focusing on retention and growth across strategic, operational, and transactional levels.* Overseeing forecasting, pipeline management, revenue generation, and account governance * Fostering trust with customers, ensuring positive experiences and driving platform adoption.* Supporting the team in achieving KPIs, collaborated with Sales for new customer acquisition and growth within existing accounts.* Ensuring team accountability, productivity, and the pursue of upselling/cross selling opportunities to maximize revenue potential Show less

Barcelona, Catalonia, Spain

* Retain and grow existing accounts across strategic, operational, and transactional levels.* Serve as the main point of contact and trusted advisor to customers, ensuring satisfaction* Build and maintain long-lasting relationships with customers, addressing issues and pain points.* Nurture strong relationships with key stakeholders.* Increase customer satisfaction, improve retention rates, and reduce churn.* Drive platform adoption proactively across customers'… Show more * Retain and grow existing accounts across strategic, operational, and transactional levels.* Serve as the main point of contact and trusted advisor to customers, ensuring satisfaction* Build and maintain long-lasting relationships with customers, addressing issues and pain points.* Nurture strong relationships with key stakeholders.* Increase customer satisfaction, improve retention rates, and reduce churn.* Drive platform adoption proactively across customers' businesses.* Conduct Quarterly Business Reviews (QBRs) and develop Customer Success/Account Plans, Monitor Key Performance Indicators (KPIs) * Collaborate with Sales to support new customer acquisition/onboarding and drive growth* Identify upselling opportunities and coach junior CS team members.* Provide feedback for product enhancements based on customer needs, enhancing satisfaction and loyalty. Show less

Barcelona Area, Spain

* Retain and grow existing accounts in Italy, Spain, Portugal & Greece.* Proactively expand the user base across all assigned accounts.* Identify and pursue upselling opportunities to increase "share of wallet" among users and operational leadership.* Maintain strong relationships with core accounts* Collaborate with Sales to support new customer acquisition and drive strategic growth from existing accounts.* Achieve consistent success across KPIs, sales metrics, operational… Show more * Retain and grow existing accounts in Italy, Spain, Portugal & Greece.* Proactively expand the user base across all assigned accounts.* Identify and pursue upselling opportunities to increase "share of wallet" among users and operational leadership.* Maintain strong relationships with core accounts* Collaborate with Sales to support new customer acquisition and drive strategic growth from existing accounts.* Achieve consistent success across KPIs, sales metrics, operational metrics, and customer satisfaction metrics.* Drive platform adoption throughout customers' businesses.* Handle various tasks including responding to briefs, bidding/quoting for projects, customer support requests, platform sales, upselling, and onboarding.* Ensure successful project delivery, proactively identifying and addressing problems to support customers. Show less

Barcelona Area, Spain

* Ensure successful project delivery, proactively identifying and addressing problems to support customers.* Collaborate with clients to design survey sampling strategies, and data collection methods.* Liaise with clients to understand project requirements, provide updates, and address concerns.* Collaborate with Sales to support new customer acquisition and drive strategic growth from existing accounts.* Ensure data quality by implementing rigorous quality control measures and… Show more * Ensure successful project delivery, proactively identifying and addressing problems to support customers.* Collaborate with clients to design survey sampling strategies, and data collection methods.* Liaise with clients to understand project requirements, provide updates, and address concerns.* Collaborate with Sales to support new customer acquisition and drive strategic growth from existing accounts.* Ensure data quality by implementing rigorous quality control measures and conducting data validation checks.* Monitor project timelines and deadlines to ensure on-time delivery* Identify potential risks and develop troubleshooting/mitigation strategies to address them.* Track project costs to ensure adherence to budget. Show less

Bergamo Area, Italy

* Managed diverse projects across Automotive, Luxury, FMCG, and Healthcare sectors.* Extensive experience in multi-country project management.* Handled day-to-day project inquiries, ensuring timely responses and insights.* Managed and allocated project resources (interviewers, fieldwork resources etc.).* Monitored interviewer quality and productivity with the Fieldwork team.* Conducted data checking/cleaning and analysis.* Oversaw internal and external vendor… Show more * Managed diverse projects across Automotive, Luxury, FMCG, and Healthcare sectors.* Extensive experience in multi-country project management.* Handled day-to-day project inquiries, ensuring timely responses and insights.* Managed and allocated project resources (interviewers, fieldwork resources etc.).* Monitored interviewer quality and productivity with the Fieldwork team.* Conducted data checking/cleaning and analysis.* Oversaw internal and external vendor activities.* Prepared reports and presentations. Show less

Bergamo, Lombardy, Italy

Bergamo, Lombardy, Italy

Internship/Collaboration

Bérgamo, Lombardía, Italia

Internship

Master, Faculty Of Economics: Marketing Management

Faculty Of Foreign Languages: Communication & Media Publishing

Faculty Of Foreign Languages: Business Communication

Diploma, Book Keeping & Accountancy