Andrea Reliford Email & Phone Number

Evaluate participants for appropriateness of enrollment based on WIA objectives and level of service delivery. Conduct labor market research to match customers’ skills to appropriate employment.Monitor services and expenses for Veteran, WIA Adult, Dislocated Worker, and Special Projects Programs. Outstanding case management and client engagement.Develop partnerships with business services, employers, and community resources.Facilitate employment readiness workshops to increase customer marketability. Assign career assessments to optimize customer compatibility to career opportunities.Conduct industry specific hiring events. Run and review relevant reports to analyze employment retention and outcomes. Initiate and track training vouchers, Request For Purchase, P-card, and supportive services. . Collaborate with WIA teams and Managers to provide streamlined delivery of services. Utilize Connecting Colorado database system to input current information and services.Awarded Global Career Development Facilitation Credential.

Determined eligibility for SNAP, Medicaid, OAP, LTC, and TANF public assistance programs.Assisted customers with completion of applications.Processed changes within mandated deadlines in CBMS system.Verified client information utilizing CUBS, SVES, BENDEX, SOLQ, SAVE, and The Work Number. Audited files and reconciled discrepancies. Uploaded applications utilizing PEAK system. Followed up with customers and re-evaluated eligibility status.Monitored EPG reports, dashboards, and remedy tickets.Fostered relationships with community resources.Provided excellent customer service.

Prepared reports and financial data, trained and supervised other support staff, and developed customer relations.Administered and allocated funds from budget to contractors and vendors.Coordinated purchasing and operating the food pantry for homeless, seniors, and at-risk populations. Facilitated Self-Sufficiency groups. Developed continued community support and built rapport by participating in regional and statewide events. Provided excellent customer service and team building.

Administered, trained, educated, and disseminated information to all employees on Human Resources policies, procedures and programs. Managed the recruiting process from requisition to hire ensuring that pre-employment hiring requirements were met. Processed employee information in the HRIS systems as well as report writing. Maintained W-9 forms and contracts.Ensured records and files were maintained in accordance with State and Federal employment laws.

Administered the Section 8 Housing Choice Voucher program for over 5,000 clients. Determined eligibility within agency policy and guidelines. Executed administrative duties pursuant to the Federal Regulations. Implemented Family Self-Sufficiency Program resulting in sustainable employment. Discovered over $12,000 in under reported income within one month of being assigned to Unreported Income/Fraud and Complaints Department. Retrieved verifications that applied to client households including citizenship and income guidelines utilizing DOLE, Social Security SystemsResearched, tracked, and resolved complaints from The Office of Inspector General. Distributed payments to various housing authorities throughout the United States.

Administered the Section 8 Housing Choice Voucher program in coordination with a working managers group. Determined eligibility in compliance with policies and procedures. Developed Family Self-Sufficiency Program resulting in 100% completion and job retention.Read, interpreted, and applied Federal regulations and housing authority policy. Retrieved information from COIN, DOLE, and Social Security systems. Processed monthly Housing Assistance Payments. Researched fraud by tenants and landlords.

Bachelor'S Degree, Business Administration

Sociology