Senior Functional Customer Support Specialist
Current- Advanced Functional Support delivered to worldwide based customers- CCH Tagetik Financial Consolidation functional support- ESG Pre-packaged Solution functional support- IFRS16 Lease Accounting Pre-packaged Solution functional support- CCH Tagetik software maintenance- Authored insightful articles on financial consolidation practices and methodologies, aimed at helping organizations streamline financial reporting and decision-making processes- Work proactively with internal teams (including Development) to resolve backlogs and improve processes, ensuring client needs are met and product functionalities are optimized- Use in-depth understanding of financial processes to guide customers in best practices and software configurations- Manage multiple tasks and cases simultaneously, prioritizing urgent issues while ensuring consistent progress on all customer requests