Andrea Ryder Email & Phone Number

Lakewood, Colorado

Denver, Co

The Department of Health Care Policy & Financing oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other public health care programs for Coloradans who qualify. Their mission is to make the people they serve healthier while getting the most for every dollar that is spent.While working for HCPF, I• Interviewed subject matter experts to define key processes; composed narratives to document the processes; created process map flow charts• Maintained up-to-date status reports for multiple projects• Tracked action items for IT personnel involved in large data migration to updated healthcare administration system

Greenwood Village, Co

Fresenius Medical Care North America is the premier health care company focused on delivering the highest quality care to people with kidney disease and other chronic conditions.During my time at Fresenius, I • Researched and documented procedures for generating daily reports, escalating resolution of network outages, and monitoring network performance• Analyzed existing processes to identify areas for improvement• Created electronic forms using Adobe Acrobat Pro DC• Tracked hours worked and processed vendor invoices for contract workers

Westminster, Co

Founded in 2001, Scrum Alliance® is the largest, most established and influential professional membership and certification organization in the Agile community. Their vision is to “Transform the World of Work” with a mission to guide and inspire individuals, leaders, and organizations with practices, principles, and values that create workplaces that are joyful, prosperous, and sustainable.• Reviewed and evaluated member applications for Certified Scrum Professional• Composed correspondence to applicants to request additional information as necessary• Monitored open and pending customer service tickets using ZenDesk• Proofread existing website copy for clarity and accuracy

Littleton, Co

Lockheed Martin Space Systems Company designs, develops, tests, manufactures, and operates technology systems for space flight systems. Its products include human space flight systems, communications satellites and instruments, space observatories and interplanetary spacecraft systems. • Created users’ guide for SharePoint action item database; tracked action items generated in technical and coordination meetings to record ongoing project status• Recorded and edited meeting minutes for engineering and manufacturing management teams to document project status, management decisions and directives• Managed meeting calendar scheduling for project management team using Outlook

Englewood, Co

Telligen’s unique combination of clinical and technical expertise helps the federal government address the challenges of skyrocketing healthcare costs, an aging population and quality-of-care concerns. They deliver healthcare solutions promoting value-based reimbursement, clinical quality improvement, data analytics, and secure information exchange.• Recorded and distributed meeting minutes for internal teams, external collaborators and the Centers for Medicare and Medicaid Services• Scheduled internal meetings and appointments between remote workers and participating nursing homes• Tracked hours worked in appropriate categories for contracted project• Created, proofread and edited correspondence, reports and graphics for Project Manager and department leadershipAccomplishments/Outcomes:o Streamlined process for compiling quarterly board reports; ensured error-free documents for third-party understanding.o Proofed and edited documents and marketing materials company-wide; final Copy Editor for board reports.o Researched and correctly formatted literature citations for electronic library; established system for obtaining journal articles from outside sources.

Centennial, Co

• Recorded and tracked accounts receivable and payable• Submitted monthly Colorado Medicaid claims for reimbursement• Provided administrative support for Executive Director, Care Coordinators and Health Information Technology Manager• Maintained and updated client health information in compliance with HIPAA regulationsAccomplishments/Outcomes:o Resolved more than 80% of patient concerns as first customer contact and avoided escalation.o Administered and documented Medicaid billing process specific to the company.o Redesigned and distributed client satisfaction survey; compiled data and drafted report required for contract compliance (healthcare services).o Assumed AR and AP duties, eliminating the need for independent contractor and $400 monthly cost.

Longmont, Co

Reviewed constructed written responses for various standardized state tests and assigned scores based on a rubric provided by the education board of the state administering the test.Accomplishments/Outcomes:• Consistently achieved required accuracy rate of 80% or higher

Adams County School District No. 50’s mission is to create and maintain a culture of educational excellence to provide the highest quality education in a safe environment so that all of our students are empowered to realize their full potential, and lead fulfilling lives as lifelong learners while demonstrating responsible citizenship.I taught elementary band and orchestra at Westminster Elementary and Hodgkins Elementary Schools, in addition to general music at Westy El. At the end of February I transferred to the general substitute pool, and I have been making the rounds between middle schools: Scott Carpenter, Clear Lake, and Shaw Heights. I sub for just about everything except Special Ed, and it's kind of fun to discover how much I remember about world history and beginning algebra!

Arvada, Co

• Planned and taught lessons in reading, writing, spelling and grammar for grades 7-8• Coordinated logistics for field trips• Supervised recess on rotating basis; resolved student conflicts Accomplishments/Outcomes:o Accompanied and chaperoned over 75 students traveling to Washington, D.C. for a week-long experience.o Increased writing test scores for over 50% of students.o Prepared (with middle school team) and presented to school board a “looping” plan to accommodate students new to the Core Knowledge curriculum, thereby ensuring a complete exposure to Middle School subject material; plan was implemented the following year.o Created animated PowerPoint slide show with sound track for 8th grade graduation ceremony.

Westminster, Co

2000 - 2001 - Teaching assistant for 6th grade Literature and Math teacher.2001 - 2002 - Teaching assistant for 5th grade general classroom teacher.2002 - 2006 - Lead teacher, Middle School Language Arts.• Planned and taught lessons in reading, writing, spelling and grammar for grades 6-8• Coordinated and supervised Outdoor Education for 6th grade students• Organized and chaperoned field trips to various cultural venues Accomplishments/Outcomes:o Successfully lobbied to distribute Language Arts curriculum between two teachers, allowing deeper exploration of subject matter and more development of student reading and writing skills.o Increased student participation in Accelerated Reader program by 25%.

M.Ed., Literacy - Reading And Writing, 3.9

Graduate Certificate, Health/Health Care Administration/Management, 3.5

Certificate, Community Organization And Advocacy

Aas, Interior Design

Certificate, Legal Administration

Certificate, Executive Secretarial

B. Music Ed. & M. Education-Literacy, Instrumental Music Ed, 3.1

Activities and Societies: marching band, symphonic band, wind ensemble, orchestra, concert choir

Education record