Andreas Heinz

Andreas Heinz Email and Phone Number

Head of IT Infrastructure Frontend Services @ Hoffmann Group
germany
Andreas Heinz's Location
Greater Munich Metropolitan Area, Germany
Andreas Heinz's Contact Details

Andreas Heinz personal email

n/a
About Andreas Heinz

Service Support Management, Service Delivery Management, Demand Management, Test Coordination, Project Management, Project Coordination, Process Management, Outsourcing, Offshoring, SLAs, KPIs, OLAs, ITIL, Escalation Management, Incident Management, Change Management, Problem Management, Budget Management, Network Management Center- (NMC) Management, Service Control Center- (SCC) Management, Customer Complaint Processes, Vendor Management, Contract Mangement, Dienste-/Systemeinführungen, B2C Management, B2B Management, ServiceLevelManagement, Helpdesk Aufbau und Organisation, IT-Quality Management, Audit (FDA / SOX), Standard Operating ProcedureSpecialties: ITIL Service Management; Projektmanagement; Service Delivery Management; ServiceLevelManagement; Outsourcing;Offshoring; Nearshoring; Mitarbeiterführung; Budgetplanung; Führen von Internationalen Teams

Andreas Heinz's Current Company Details
Hoffmann Group

Hoffmann Group

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Head of IT Infrastructure Frontend Services
germany
Website:
hoffmann-group.com
Employees:
1072
Andreas Heinz Work Experience Details
  • Hoffmann Group
    Head Of It Infrastructure Frontend Services
    Hoffmann Group Nov 2023 - Present
    München, Bayern, Deutschland
    View
  • Hoffmann Group
    Teamleiter Service Desk & Workplace Services
    Hoffmann Group Aug 2017 - Present
    München Und Umgebung, Deutschland
    View
  • Atos
    Head Of Operations Service Management Center
    Atos Mar 2012 - Aug 2017
    Munich
    View
  • Bg-Phoenics
    Projektmanager / Application Manager
    Bg-Phoenics Dec 2009 - Feb 2012
    Einführung & Weiterentwicklung von Applicationen für den Bereich der Prävention der BG Bau und BGN.Projektleitung bei der Neu-Entwicklung und Einführung neuer bzw. Weiterentwicklung der Applicationen.Service-Management im Bereich Prävention bei der BG Bau und BGN für die Applicationen.
  • Itellium Systems & Services Gmbh
    It - Service Management
    Itellium Systems & Services Gmbh Jun 2008 - Dec 2009
    Nürnberg
    View
  • Hexal Ag
    It Service Management Consultant
    Hexal Ag Jul 2004 - Sep 2007
  • Hexal Ag
    It Service Level Manager
    Hexal Ag 2003 - 2007

Andreas Heinz Skills

Itil Outsourcing It Service Managment It Service Management It Strategie It Management Projektmanagement It Strategy It Outsourcing Change Management Service Delivery Management Incident Management Offshoring Project Management Service Delivery It Management Vendor Management Management It Outsourcing Service Management Service Level Agreements Process Management Problem Management It Operations Information Technology It Operationen Servicemanagement Informationstechnik Sla Dienstleistungserbringung Prozessmanagement Lieferantenverwaltung Problemmanagement Auslandsverlagerung

Frequently Asked Questions about Andreas Heinz

What company does Andreas Heinz work for?

Andreas Heinz works for Hoffmann Group

What is Andreas Heinz's role at the current company?

Andreas Heinz's current role is Head of IT Infrastructure Frontend Services.

What is Andreas Heinz's email address?

Andreas Heinz's email address is an****@****tos.net

What skills is Andreas Heinz known for?

Andreas Heinz has skills like Itil, Outsourcing, It Service Managment, It Service Management, It Strategie, It Management, Projektmanagement, It Strategy, It Outsourcing, Change Management, Service Delivery Management, Incident Management.

Who are Andreas Heinz's colleagues?

Andreas Heinz's colleagues are Benjamin Fiebig, Alexander Trumbach, Thomas Schecker, Florian Nefzger, Teresa Pfaffenzeller, Florian Lux-Gieseler, Korbinian Wittmann.

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