Andreas Heinz Email and Phone Number
Andreas Heinz work email
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Andreas Heinz personal email
Service Support Management, Service Delivery Management, Demand Management, Test Coordination, Project Management, Project Coordination, Process Management, Outsourcing, Offshoring, SLAs, KPIs, OLAs, ITIL, Escalation Management, Incident Management, Change Management, Problem Management, Budget Management, Network Management Center- (NMC) Management, Service Control Center- (SCC) Management, Customer Complaint Processes, Vendor Management, Contract Mangement, Dienste-/Systemeinführungen, B2C Management, B2B Management, ServiceLevelManagement, Helpdesk Aufbau und Organisation, IT-Quality Management, Audit (FDA / SOX), Standard Operating ProcedureSpecialties: ITIL Service Management; Projektmanagement; Service Delivery Management; ServiceLevelManagement; Outsourcing;Offshoring; Nearshoring; Mitarbeiterführung; Budgetplanung; Führen von Internationalen Teams
Hoffmann Group
View- Website:
- hoffmann-group.com
- Employees:
- 1072
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Head Of It Infrastructure Frontend ServicesHoffmann Group Nov 2023 - PresentMünchen, Bayern, Deutschland -
Teamleiter Service Desk & Workplace ServicesHoffmann Group Aug 2017 - PresentMünchen Und Umgebung, Deutschland -
Head Of Operations Service Management CenterAtos Mar 2012 - Aug 2017Munich -
Projektmanager / Application ManagerBg-Phoenics Dec 2009 - Feb 2012Einführung & Weiterentwicklung von Applicationen für den Bereich der Prävention der BG Bau und BGN.Projektleitung bei der Neu-Entwicklung und Einführung neuer bzw. Weiterentwicklung der Applicationen.Service-Management im Bereich Prävention bei der BG Bau und BGN für die Applicationen.
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It - Service ManagementItellium Systems & Services Gmbh Jun 2008 - Dec 2009Nürnberg -
It Service Management ConsultantHexal Ag Jul 2004 - Sep 2007
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It Service Level ManagerHexal Ag 2003 - 2007
Andreas Heinz Skills
Frequently Asked Questions about Andreas Heinz
What company does Andreas Heinz work for?
Andreas Heinz works for Hoffmann Group
What is Andreas Heinz's role at the current company?
Andreas Heinz's current role is Head of IT Infrastructure Frontend Services.
What is Andreas Heinz's email address?
Andreas Heinz's email address is an****@****tos.net
What skills is Andreas Heinz known for?
Andreas Heinz has skills like Itil, Outsourcing, It Service Managment, It Service Management, It Strategie, It Management, Projektmanagement, It Strategy, It Outsourcing, Change Management, Service Delivery Management, Incident Management.
Who are Andreas Heinz's colleagues?
Andreas Heinz's colleagues are Benjamin Fiebig, Alexander Trumbach, Thomas Schecker, Florian Nefzger, Teresa Pfaffenzeller, Florian Lux-Gieseler, Korbinian Wittmann.
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Andreas Heinz
Germany -
Andreas Heinz
Advisory Solution Consultant At Servicenow | The World Works With ServicenowGreater Munich Metropolitan Area1winshuttle.com
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