• Ensure the timely and efficient delivery of recruitment services, managing the end-to-end recruitment process from requisition to offer acceptance.• Lead and mentor service delivery teams, providing guidance and support to foster a customer-centric and high-performance culture.• Monitor and analyze recruitment metrics, providing regular reports on key performance indicators (KPIs) such as time-to-fill, cost-per-hire, and candidate conversion rates.• Analyze service delivery metrics and customer feedback to identify trends, areas for improvement, and opportunities to enhance service efficiency.• Foster strong relationships with clients, acting as the main point of contact for service-related matters, addressing concerns, and maintaining client satisfaction.• Collaborate with internal teams, such as operations, sales, and support, to ensure seamless service delivery and resolve customer issues promptly.• Provide regular service performance reports to internal stakeholders and clients, showcasing achievements, trends, and action plans for improvementSkilled in fostering strong candidate and client relationships, ensuring a seamless hiring process, and delivering results that align with business objectives. Committed to staying ahead of industry trends and dedicated to shaping the future of talent acquisition.

Utilize recruitment platforms, social media, networking for strong candidate pipeline.• Full-cycle recruitment expertise: sourcing, screening, interviewing, offer negotiation.• Proficient in ATS and recruitment tools for streamlined hiring process.• Assess technical competencies to match candidates with job requirements.• Proven track record attracting top talent and on ocasion mass recruitment•Proactive sourcing: passive candidate outreach, tech event attendance, networking.•Drive diversity and inclusion in recruitment process.