Andreas Miller-Schmidt Email & Phone Number

I am a seasoned professional with a solid background in software customer support environments and AAA video game studios, amassing over a decade of industry experience. Throughout my career, I have consistently driven improvements in efficiency and personnel performance, effectively managing both people and processes, and successfully led local and remote teams. By fostering a collaborative and inclusive work environment, I cultivate efficient and high-performing teams that consistently deliver exceptional results.Career Highlights:✅ Managed a team of customer support agents at a AAA game studio support center, ensuring high levels of productivity, customer satisfaction, and service quality✅ Created and maintained a product wiki to aid customer self-service✅ Administered and updated the Zendesk technology tool at a large game studio to boost support team efficiency and increase functionality✅ Developed new and automated reports to monitor customer service team productivity✅ Supported customers in both English and German languages

Listed skills include Translation, Video Games, German, Localization, and 28 others.