Andreas Rellos Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

• Support MS Dynamics 365 Applications & Power Platform (Power Automate, Power Automate Desktop, Power Virtual Agents & Power Apps) as part of the digital transformation projects for premium MS clients.
• Collaborate internally to support PowerBI and CRM application needs.
• Supervise a team of 16 support engineers located at different countries such as Portugal, Romania, Greece, Egypt, India & others at EMEA region.
• Manage company vendors in Romania, Nigeria & India.
• Allocate resources, escalate critical issues, handle communication with managers, partners & clients, stakeholders’ management (business, technology).
• Communicate challenges & results, leading discussions of incidents that did not go as expected to create safety measures & a lesson learnt case to train engineers.

Athens, Greece

• Led the Professional Services & Support team which were based in Greece UK & US.
• Responsible for IT projects delivery, IT project management and stakeholders’ management.
• Conducted daily Scrum meetings based on Agile methodologies.
• Allocated resources to PS projects & set development & delivery dates according to the workload.
• Monitored support tickets correspondence from all the agents to ensure quality of service provided.
• Ensured Professional Services projects are created error free, monitored & closed on time.

• Allocated resources, coordinated operational tasks & monitor ongoing processes.
• Led post-live major incidents & created multiple safety measures to ensure such cases will not reoccur.
• Communicated directly with the partners to have best understanding of their needs & specifications.
• Ensured that operational tasks are performed within GDPR security principles & procedures for handling sensitive profile / personal customer data.
• Led the implementation of integration processes across various IT systems.
• Mentored team, identifying lapses & conducted on the job training to build a highly skilled department.

• Mentored & supervised other service operations engineers in critical tasks.
• Worked closely with business teams for product requirements to support internal needs.
• Documented thoroughly incident root causes & software defects & tracked their resolution.
• Proposed product development improvements based on project & customer needs.
• Scheduled service operation engineers on call monthly shifts.

• Created automated system alerts & reports through DB & system monitoring tools (Nagios).
• SQL query segmentation, data mining, data manipulation & reporting (Oracle SQL).
• Operated project managing tools (JIRA, SharePoint).
• Troubleshooted projects, using terminal console & logs (UNIX).
• Led User Acceptance Tests (UAT) & System Integration Testing (SIT) during the launching process of new Telco projects delivery.
• Implemented & maintained post-deployment sanity checks.

Maroussi, Greece

• Advisory services for the procurement of electrical hardware.
• Sales & after sales support of specialized electrical equipment.
• Implementation of classic & PLC automations.
• Troubleshooting of specialized electrical machinery.

• Responsible for the safety of resources & the protection of the property of military installations.
• Led small, tactical units in military trainings.
• Organized the daily schedule & absence planning.

Athens, Greece

• Monitored the gas network distributing system.
• Gathered & evaluated data of the cathodic protection system.
• Participated in troubleshooting of the network & automation systems.
• Responsible for the data entry in SAP.
• Participated in management decisions regarding schedule planning & human resources allocation.

Athens, Greece

• Worked as partner in various companies providing IT, System administration & network services.
• Administration & monitoring of live systems.
• Responsible for system upgrades, backup, recovery & troubleshooting.
• Configured network equipment & ensured network security.
• Configured cash registers & set up tax related devices.
• Responsible for the installation & configuration of Windows Server & Linux Operating Systems.

Master Of Science - M.Sc., Intelligent Management Of Renewable Energy Systems

Bachelor Of Engineering - B.Eng., Electrical Engineering