Andreas Rosenkrantz Rasmussen Email & Phone Number

Denmark

Denmark

Denmark

Nordjylland, Danmark

As a Business Developer at Erhvervshus Nordjylland, I specialized in guiding businesses through digital transformation, focusing on strategic opportunities that drive growth and innovation.I provided impartial, complimentary, and personalized consulting services, helping companies identify and capitalize on their strategic potential. By conducting thorough performance analyses and offering tailored business development advice, I enabled businesses to optimize their core concepts, product portfolios, business models, and market positions.I successfully guided numerous businesses through strategic planning and digital transformation, fostering a high level of client satisfaction through actionable business advice. I implemented growth strategies that targeted relevant customer segments and explored new market opportunities.Through my efforts, I connected clients with a vast network of industry experts and potential business partners, supporting their development with opportunities for co-financing.Key achievements included:Leading strategic initiatives that identified new growth opportunities and optimized market positions.Conducting comprehensive evaluations of business performance, identifying strengths and weaknesses to inform strategic decisions.Enhancing business development processes, resulting in improved customer satisfaction and overall business growth.This transformative approach not only drove business success but also strengthened client relationships and fostered sustainable growth

Ålborg Area, Denmark

I launched my own consulting business, initially advising large public organizations on service and process optimization across Denmark. Subsequently, I transitioned to specializing in the implementation of a quality suite tailored for larger sales organizations. Additionally, we provided consulting services within procurement, assisting our clients in identifying specific partners capable of enhancing their business operations

Århus Area, Denmark

Over the course of one year, I spearheaded a significant turnaround initiative, expanding our department from 190 to 350 employees. Additionally, I played a pivotal role in strengthening our leadership team by introducing 20 new leaders. Through strategic initiatives and effective management, I drastically enhanced our department's performance and results during this period. Following a major restructuring, I made the decision to pursue my entrepreneurial aspirations and voluntarily left the organization

Copenhagen Area, Denmark

As the leader of two departments in Copenhagen and Sønderborg, overseeing a total of 12 managers and 200 employees, I held dual responsibility for both commercial and operational functions. This encompassed driving business development initiatives and actively seeking out new clientele. Additionally, I was overall responsible for managing relationships with 24 clients across Denmark. Furthermore, I served as the key figure in managing Nordic operations within SITEL DK and held a seat on the regional leadership team, which oversaw operations across the United Kingdom, Ireland, and the Nordics

Copenhagen Area, Denmark

As the operational and commercial head of SITEL’s departments in Copenhagen and Sønderborg, I led a team comprising three Senior Team Managers and a Key Account Manager. Over a span of two years, we secured 17 new clients, which not only sustained but significantly enhanced SITEL’s position as the largest outsourced contact center operation in Denmark.Implementing an effective Key Account Management (KAM) strategy, we tripled the revenue of a key account and transformed their Net Promoter Score (NPS) from a detractor to a promoter within just one year. Furthermore, we achieved performance improvements across all client accounts and successfully onboarded over 15 new clients within six months.Additionally, I held overall responsibility for sales in the Nordic market. Our achievements were recognized through several prestigious awards, including the EMEA Regional Momentum Award in Q4 2014, which was a testament to our multiple client wins and consistently strong performance quarter after quarter. In 2015, SITEL Copenhagen was honored as the EMEA eNPS Winner, achieving the highest employee recommend score in EMEA and ranking in the top 5 globally

Copenhagen Area, Denmark

In this role I was held sole responsibility for securing new business, with a strategic emphasis on high-revenue clients. Leading the 'Win' team, I oversaw all facets of the sales process, including pricing, tactical and strategic analysis, as well as client communication and negotiation.In addition to my sales leadership role, I spearheaded the analytical aspects of our go-to-market strategy and overall sales strategy. Moreover, I took the lead on conceptualizing three strategic business units (BUs) within our product portfolio, aligning our offerings with market needs and driving innovation.This multifaceted role allowed me to not only drive revenue growth but also foster strategic partnerships and shape the company's long-term vision.

Copenhagen Area, Denmark

As a Project Manager, I led client implementations that involved coordination across all departments, including HR, IT, Planning, Finance, Recruitment, Training, and Operations.I spearheaded the implementation of COPC core processes across these departments, fostering a leaner operation with a strong focus on quality and customer excellence.In addition to my project management role, I served as the Account Manager for 91 different clients, assuming commercial responsibility and acting as the Single Point of Contact (SPOC) for both commercial and operational matters.I served as the crucial link between customers and daily operations, ensuring consistent high-quality responses and execution across all clients, thereby enhancing overall customer satisfaction and retention rates

Århus Area, Denmark

As the team manager, I oversaw a team of 30 agents and two quality specialists. My role included implementing a high-performance sales culture and shifting the team's focus from customer service to customer experience.Through effective performance management and continuous development initiatives, I successfully doubled the team's sales revenue. Additionally, I enhanced customer satisfaction by implementing robust quality processes, ensuring that our service delivery consistently met and exceeded customer expectations.This transformational approach not only resulted in tangible business outcomes but also strengthened our team's capabilities and commitment to delivering exceptional customer experiences

Århus Area, Denmark

As the operational manager, I led a team of 40 agents through a total turnaround, achieving financial sustainability within just three months.I fostered a high-performing, process-driven culture where transparency in KPIs and individual goal-setting were pivotal elements of the transformation.Through strategic initiatives and focused efforts, I successfully elevated service and satisfaction KPIs from the bottom box to the top box, indicating a significant improvement in customer experience.Additionally, I implemented measures that resulted in a remarkable enhancement of employee KPIs, including reductions in sickness and attrition rates, and improvements in overall employee satisfaction, moving these metrics from the bottom box to the top box.This transformative journey not only ensured the financial stability of the team but also strengthened employee engagement and customer satisfaction, ultimately driving overall business success

Århus Area, Denmark

- Training of customer service agents- Coordination of daily operations- Professional coaching- Assist management in operation management- Perform quality control, provide feedback to team & team leader- Identify CRM challenges - Mentor, coach and guide team- Operational Supervision

Århus Area, Denmark

- Service of customers inboud and outbound- Sales to customers- Technical Support- Anti churn- Win Back- Trained in service- Trained in the CRM system- Trained in sales and needs analysis

Århus Area, Denmark

- Calling potential partners- Call for partners- Calling vendors in Denmark and Europe- Assisted in project planning- Research work (web based)

- Tulip Food Company, Production Worker, 2006-2007- Sales Call, Phoner 2005-2006- Post Danmark, Postman 2004-2005- The Royal Danish Lifeguard, Guard 2003-2004- JOE Nielsen, Brick layer 2002-2003- Ib E Nielsen, Brick layer apprentice 1999-2002

Bachelor Of Commerce, International Sales & Marketing

Afsætning, Markedsføring, Online Markedsføring, Salgs Psykologi, Strategisk Salg

Marketing & Communication

Activities and Societies: - Textual & Visual semiotics - Organisational Communication - Discourse Analysis - Organisational Theory.

Højere Forberedelses Eksamen(Hf)

Activities and Societies: - Engelsk - Samfundsfag - Dansk - Historie - Biologi - Geografi - Tysk - Billedkunst - Psykologi

Erhvervs Uddannelse(Murer), Construction

Activities and Societies: Førstehjælp, Matematik, Dansk, Konstruktion, Tegnelære, Murer teknik, Matriale lære, Sikkerhed, Stilladsbygning.