13+ years in the Call Center area.Calls control management and indicators management.Activities monitoring of service operators, calls demand, preparing and monitoring the adherence to scales, ensuring SLA's and trainings of the teams.Supporting the Management area (Managers and Supervisors).12+ years of experience in the Administrative and Financial area, with experience in the following processes:Contract Management (monitoring / renewal / cancellation).Demand Planning for consumables.Customer Registration Management.Management of bank transactions (accounts payable / receivable / slips / Invoices).Billing management.Credit management.Service to Customers and Suppliers.Capture / Placement / Follow-up of commercial proposals.Recruitment & Selection (external processes).Management of internal employees (time sheet / certificates / medical assistance).General administrative services.
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Assistente De CaféCupcake And Counting Feb 2023 - Mar 2024Irlanda
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Report Control AnalystManpower Group Solutions Apr 2022 - Feb 2023Lisbon, Portugal
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Contact Center AssistantManpower Group Solutions Aug 2019 - Apr 2022Lisbon, PortugalManagement of complaints and suggestions, management of system to ensure compliance with ISO standards for SLA´s to optimize the customer service processes. Customer support to providing information referring to the services provided by the operation.Report cases to senior managers in the legal, administrative and logistics areas.
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Senior Planning And Control AnalystAlgar Tech Feb 2011 - Feb 2019Campinas, Sp, BrazilFlow control area: creating scales, demand monitoring for calls and adherence to scales, service levels ensurence, monitoring activities of service operators, monitoring the volume of incoming calls, tests performing to ensure the proper functioning of the equipment, development / issuance of management reports using Siemens applications. -
Financial And Adminstrative AssistantCcm7 Comércio De Informática Ltda Jul 2008 - Jan 2011Campinas, Sp, BrazilAccounts payable/receivable department doing miscellaneous payments, price quotations, billing calculation, issuing invoices and slips processes. Support for the human resources area: activities related to employee payments, direct contact with lawyers and accountants, timesheet control, benefits and agreements, recruitment and selection and hiring. Contract management, drafting, renewal and cancellation of contracts. Support to the commercial area: preparation / follow-up of commercial proposals.
Andrea Silva Education Details
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InpgGestao Empresarial -
Business Administration And Management, General
Frequently Asked Questions about Andrea Silva
What is Andrea Silva's role at the current company?
Andrea Silva's current role is Report Control Analyst.
What schools did Andrea Silva attend?
Andrea Silva attended Inpg, Universidade São Francisco.
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Andrea Silva
Analyst || Microsoft Power Platform Junior Developer By Upskill Program || Developer || Junior Data Analyst By GoogleLisbon Metropolitan Area -
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Andrea Silva
Lisbon -
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2maerskoil.com, gln.pt
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