Andrea Simic Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Managing, motivating, and supporting the store team alongside store manager
• Analysis of store reports and implementing productivity actions
• Driving sales performance and delivering across all KPIs
• Participating in stock-taking, item ordering, and delivery coordination
• Strategically placing products, ensuring the shelves are full, and maintaining presentable shop floor
• Training and development (team and individual)

• Managing the team (18 individuals) on a day to day basis to consistently deliver on the SLA’s/KPI’s to the client while meeting productivity measures.
• Experience in managing 24/7 multilingual desk (40 individuals).
• Establishing relationship between staff members, senior management and a client.
• Analyse and trend outputs and execute action plans when necessary.
• Ensure that all desk training/coaching plans are updated and rolled out appropriately.
• Produce and distribute all required operational reporting, including ad-hoc reports as requested.

County Kildare, Ireland

• Create daily and weekly reports on the request of desk Management.
• Analyze and investigate tickets, provide relevant feedback on any areas of improvement.
• Replying to the Client with actions taken in a timely manner.
• Ensuring that impacting incidents are managed effectively and professionally.
• Following up on cases that have not been resolved within agreed time frames.
• Coordinate and manage open case volume within the tickets system SM9.

County Kildare, Ireland

• Being point of contact for all related to former project.
• Co-worked, assisted and communicated with other project members, verbally and in writing.
• Completed requests and generated reports.
• Prepared project documentation in timely manner.
• Working closely with the development team, communicating to both technical and non-technical audiences.
• Provided knowledge of desk tools, new and old procedures.

County Kildare, Ireland

• Monitored the management system for interactions/incidents and escalated to proper working teams.
• Handled bouncing/misrouted tickets and monitored their progress.
• Attended incident managements calls and meetings.
• Generated scorecard reports.
• Completed escalations for Priority 1 or 2 tickets in a timely manner.
• Completed desk specific or adhoc request/tasks.

County Kildare, Ireland

• Handled production related tasks.

Croatia

• Office administration
• Generated and maintained records and reports such as:- sales and commission reports - tracking payment records- records of contracts
• Sending, archiving, updating and management of company documents.
• Maintained client files and entered data.
• Assisted and co-operated with other departments when required.
• Managed general office duties (printing, binding, scanning, photocopying).Sales

Master'S Degree, Business/Managerial Economics

NFQ LEVEL 9

Bachelor'S Degree, Business/Managerial Economics

NFQ LEVEL 7

Economist, Tourism