Andrea Ingram Email & Phone Number

Responsible for working with York Regional Police members at all levels, court services, and other police agencies, in order to, prepare, process and assemble Crown Folders including, warrants, bails, pleas, and submitting disclosure and additional disclosure as necessary.−Build Information and electronic folders for matters that fall within the JOT timeline; including criminal/federal matters, as well as, Part 3 folders, monitor Show Causes, and make corrections brought forward by the GO Reader Unit.−Ensure all supplemental reports, text pages and attachments are linked to the correct General Occurrence (GO), issue follow-ups for any missing information, and troubleshoot when required. −Generate CPIC, PARIS and MTO ISS checks and ensure any updates or modifications are completed.−Pull and filter POA Audit list, Build electronic folders for Part 1 Summons matters and disclose them to CAMS.−Manage the HCOURT Workflow; issue follow-ups for any outstanding documents required to build the Crown folder, review and conclude submitted follow-ups, process additional disclosure and remove from the workflow queue.-Assist officers who require specialized folders such as, Warrants, Summons, Replacement Informations, Firearms Disposition Hearings, Judges Orders, etc.

Newmarket, Ontario, Canada

Provide administrative and clerical support to Vaccine Inventory program, including preparing and processing correspondence, reports, meeting minutes and presentations; tracking and monitoring project and program specific activities, maintaining the filing system and distributing incoming and outgoing communications.−Provide support to management staff by preparing charts, forms and spreadsheets, compile and collate materials.−Assist in various specialized project tasks related to program delivery, including database monitoring and project monitoring activities.−Organize meetings, prepare agendas, and take minutes for branch/unit meetings and prepare/distribute minutes to appropriate staff.−Complete purchase/cheque/payment requisitions, including obtaining the appropriate authorizing signatures and affixing cost distribution-forwarding coding.−Distribute documents, maintain associated lists and issue receipts for monies received, as applicable to the program.−Respond to inquiries or requests for information from other employees, departments and health care professionals.−Assist management with on-boarding and off boarding processes including; requesting new account and/or technology/mobile devices, asset tracking, request security access, request access to program related software, secure work space and ensure mandatory e-Learning courses are emailed prior to start date.−Undertake administrative research projects utilizing Internet, external agencies and other sources.

Markham, On

Provide administrative support to teams across Canada and partners in the US for salvage auto claims management. Duties include but are not limited to, managing, investigating and adhering to regulations for processing title changes, and preparing vehicles for auction in different regions across Canada and the United States. −Received a promotion following superior performance and exceptional networking skills while in this role for just 1 year.−Appointed Subject Matter Expert and point of contact for adjusters, managers and cross-functional teams, to provide accurate information on department processes and redirect as appropriate. −Work with various computer systems and applications (IBC, Mitchell, AllDocs, Assist Plus, CPIC, Copart, MTO, ISB, Excel, Outlook) to run reports, process lien searches, update records, generate title changes through Ministry of Transportation and IBC, action vehicles based on CPIC status, schedule training sessions, and accounts receivable and payment processing.−Work alongside Allstate partners, vendors, Pro Shops and towing companies to prepare, process and assemble sales packages for salvage auctions held on a weekly basis.−Organize, create and implement training manuals for department processes and new hires, sort and disseminate incoming mail for multiple departments, and participate in on-going performance review sessions.−Ensure adherence to standards, policies and procedures, in order to provide exceptional internal and external customer and administrative support.−Perform salvage audits to investigate outstanding claims and conduct analysis on salvage activity, in order to identify and present opportunities/recommendation on how we can keep our salvage disposition above 100%.

Newmarket, On

Provided exceptional customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD products and services to new and existing customers. −Processed financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics,−Delivered quality customer experience by assisting individuals seeking information and/or requiring services in person, via telephone, voice/e-mail and Internet.−Determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.−Responded and resolved customers’ concerns using standard procedures and escalated non-standard activities as necessary.−Helped to build a positive, diverse and equitable work environment by promoting teams effectiveness, as well as, participating in personal performance development courses.

Toronto, Canada Area

Oversee all aspects of sales; develop marketing strategies in an ever-evolving market, implement training programs, on-board new hires and collaborate with various health care professionals.−Handled creative direction of many marketing projects from the initial concept through design and implementation.-Developed and conducted group fitness classes for various demographics including pre and post-natal, senior specialty classes, youth specific classes, as well as classes for the general public. Provided Fascial Stretch Therapy to in-home clients, as well as, in a clinic setting.−Managed and handled logistics for large group fundraising campaigns aimed at getting the community more involved with health and well-being.−Perpetual focus on generating new business by leveraging existing and establishing new relationships in the industry, while continually striving to improve the company’s brand and vision. −Effectively managed budget for the company, including payroll, marketing materials, company events and fundraisers, memberships, all while maintaining a healthy P&L.

Toronto, Canada Area

Contracted in this role to provide administrative support, and assist with the day-to-day activities of monitoring, assessing, and implementing the marketing campaign for the company’s annual digital marketing, digital media and digital advertising trade-show.−Acted as liaison between Dx3 Canada Marketing/Sales Director and 150 Exhibitors.−Developed and maintained relationships through timely communication with a variety of clients and vendors.−Contributed key insights in developing and implementing guidelines for exhibitors.−Maintained database of media, advertising and marketing contacts.−Worked closely with trade-show managers, to coordinate and execute key spotlight events.−Developed financials models to collect over $150,000 in revenue.−Played an integral role in coordinating and monitoring workflow of trade show operations to guarantee the satisfaction of both internal and external customers.

Toronto, Canada Area

Promoted to Corporate Product Trainer to lead innovative and inspiring training sessions both online and on-site to HR professionals and hiring managers to increase the customer facing interaction.−Demonstrated new products to customers and provided leads to the sales team.−Conducted needs analysis with HR professionals to identify and recommend training solutions.−Assisted with the development of training documentation and materials to supplement training.−Partnered with account executives and business support representatives to review customer-training needs.−Maintained an in-depth knowledge of trends and issues in both recruiting and training.−Selected to design and create instructor scripts for all e-Learning tutorials for external customers.−Created innovative weekly articles for company wide newsletter, demonstrating training productivity and leveraging resources.

Toronto, Ontario, Canada

Drafted into this role to respond to incoming sales inquiries, directing clients to the appropriate account executives and ensuring internal uniformity in order to best achieve customer retention.−Received a promotion following superior performance and exceptional networking skills while in this role for just under 1 year.−Handled customer inquiries in a timely and professional manner; escalated/referred inquiries as appropriate.−Supported and maintained a busy multi-line phone system in a mature, calm and courteous manner.−Worked effectively with cross-functional teams to design and implement proper sales training roadmaps for company portfolio of 25,000 customers.−Cross-sell services and upgraded customers on products within niche markets over and above individual targets.−Exceeded customer expectations by troubleshooting issues that require technical or immediate attention to resolve issue or complaint.

Bachelor'S Degree, Radio And Television Communications

Member of Golden Key International Honor Society

Radio Broadcasting, Radio Broadcasting Program