Andy Söderström Email & Phone Number

Salt Lake City, UT, US

Draper, Utah, United States

• Perform field verification of systems, including connections, labels, installation and work quality.
• Provide final system configuration, testing, commissioning and end-user training.
• Troubleshoot, analyze, diagnose and resolve in-field hardware and software problems.
• Proficient to expert knowledge of Audio Tuning, Equalization, DSP Programming, Networking, Crestron, Extron, BiAmp and QSC
• Contribute senior support to sales, design engineers, operations, project managers and field installation staff.

Salt Lake City Metropolitan Area

• Audio, video, control, teleconference, and intercom project sizes ranging from $5K to $11M.
• Schedule, coordinate, track and lead crews of 5-20 technicians on projects, from installation to commissioning of systems.
• Collaborate with key stakeholders to determine project timelines from initial walk-throughs, project calls/meetings to completed O&M.
• Cooperate with sales, engineering and operations departments to maximize project implementation.
• Use software to manage project progress, monitor as-build changes and provide customers with closeout documentation.

Salt Lake City Metropolitan Area

• Oversee installation of class & conference rooms, and worship & presentation spaces
• Jobsites include: commercial, churches, K-12, 2/4 yr Universities, & US Federal Courts
• Extensive travel throughout Western U.S. (CA, WA, OR, ID, CO, MT, MN, OK, TX, AZ)
• Coordinate and supervise 3-8 person tech crews on ~ 2-4 week projects
• Install, EQ, upgrade, service systems, inluding: Crestron, Extron, AMX, QSC, BiAmp, Shure, Telecor & AE
• Ensure time and expense report accuracy, safety adherence. and quality assurance

Greater Salt Lake City Area

• Audio-Visual-Control-Video Conferencing
• VENUES: Corporate, Education, Government, Healthcare, Sports Facilities & Production
• SYSTEMS: LAN networks, Entertainment, Training, Video Conferencing, Digital Signage & White Noise: Crestron, Extron, QSC, Shure, Biamp, Cisco, Barco, Brightsign, Microsoft Teams, Zoom, Cambridge
• TASKS: Project Management, Design, Program, Install, Upgrade & Service

Salt Lake City, Utah, United States

• Educational settings: SLC School District, University of Utah
• Troubleshoot, install, repair and maintain projectors, screens, control systems, & AV equipment.
• Run cables, terminate audio, video & LAN connections and troubleshoot classroom equipment issues.
• Wire, connect, configure and program: LAN, Crestron, Polycom, Cisco, Crown, Rane, Dimmer Rack, and SoundCraft.

• Motivated and supervised crew of 20 technicians covering 6 counties.
• Assisted manager in hiring and training new employees.
• Oversaw routing, job completion, documentation, inventory and fleet vehicles.
• Performed quality control inspections and performance audits.

Newark, New Jersey, United States

• Installed dish; ran cable; programmed and calibrated equipment.
• Upgraded and serviced systems in residential and commercial settings.
• Completed 12,000+ projects throughout the SLC, SF Bay and Tri-State Area.
• Worked as in-house technician with self- and company-owned vehicles.

Salt Lake City Metropolitan Area

• Manage in-bound escalated technical call team for nationwide call center.
• Monitor and measure call metrics, ensuring process and policy goal achievements.
• Troubleshoot to resolve issues over-the-phone or schedule service appointments.