• Perform field verification of systems, including connections, labels, installation and work quality. • Provide final system configuration, testing, commissioning and end-user training.• Troubleshoot, analyze, diagnose and resolve in-field hardware and software problems.• Proficient to expert knowledge of Audio Tuning, Equalization, DSP Programming, Networking, Crestron, Extron, BiAmp and QSC• Contribute senior support to sales, design engineers, operations, project managers and field installation staff.

• Audio, video, control, teleconference, and intercom project sizes ranging from $5K to $11M.• Schedule, coordinate, track and lead crews of 5-20 technicians on projects, from installation to commissioning of systems.• Collaborate with key stakeholders to determine project timelines from initial walk-throughs, project calls/meetings to completed O&M.• Cooperate with sales, engineering and operations departments to maximize project implementation.• Use software to manage project progress, monitor as-build changes and provide customers with closeout documentation.

• Oversee installation of class & conference rooms, and worship & presentation spaces• Jobsites include: commercial, churches, K-12, 2/4 yr Universities, & US Federal Courts• Extensive travel throughout Western U.S. (CA, WA, OR, ID, CO, MT, MN, OK, TX, AZ)• Coordinate and supervise 3-8 person tech crews on ~ 2-4 week projects• Install, EQ, upgrade, service systems, inluding: Crestron, Extron, AMX, QSC, BiAmp, Shure, Telecor & AE• Ensure time and expense report accuracy, safety adherence. and quality assurance

Audio-Visual-Control-Video Conferencing• VENUES: Corporate, Education, Government, Healthcare, Sports Facilities & Production• SYSTEMS: LAN networks, Entertainment, Training, Video Conferencing, Digital Signage & White Noise: Crestron, Extron, QSC, Shure, Biamp, Cisco, Barco, Brightsign, Microsoft Teams, Zoom, Cambridge• TASKS: Project Management, Design, Program, Install, Upgrade & Service

• Educational settings: SLC School District, University of Utah• Troubleshoot, install, repair and maintain projectors, screens, control systems, & AV equipment.• Run cables, terminate audio, video & LAN connections and troubleshoot classroom equipment issues.• Wire, connect, configure and program: LAN, Crestron, Polycom, Cisco, Crown, Rane, Dimmer Rack, and SoundCraft.

• Motivated and supervised crew of 20 technicians covering 6 counties.• Assisted manager in hiring and training new employees.• Oversaw routing, job completion, documentation, inventory and fleet vehicles.• Performed quality control inspections and performance audits.

• Installed dish; ran cable; programmed and calibrated equipment.• Upgraded and serviced systems in residential and commercial settings.• Completed 12,000+ projects throughout the SLC, SF Bay and Tri-State Area.• Worked as in-house technician with self- and company-owned vehicles.

• Manage in-bound escalated technical call team for nationwide call center.• Monitor and measure call metrics, ensuring process and policy goal achievements.• Troubleshoot to resolve issues over-the-phone or schedule service appointments.