Andreas Protopapas Email & Phone Number

Limassol, Limassol (Lemesos), Cyprus

• Work with technologies such as Gitlab, dockers, ansible, API, nginx, TLS.
• Experience with Linux Operating Systems, Databases.
• Experience with working in an agile environment building, deploying, supporting, patching, and operating cloud applications.
• Troubleshoot and resolve issues in development, test, and production environments.
• Responsible for designing, implementing, and deploying a massively dynamically scalable ship/shore architecture network.
• Collaborating… Show more

Cyprus

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Update job knowledge by participating in educational opportunities; reading professional… Show more
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provide product.
• Provide Technical expertise through sales presentations, Solution designs, Solution demonstrations, Proof of Concepts as a trusted advisor.
• Provide solution POC in designs, and… Show more
• Provide solution POC in designs, and systems engineering configurations
• Collaborate with sales teams to understand customer requirements and provide sales support
• Advising customers on how best to use the products or services provided.

• Maintaining the ShipSat platform.
• Being escalation point for issues of the ShipSat platform.
• Fix and provide patches on the ShipSat platform
• Managing the IT support of 4 Cruises vessels
• Provide solutions to customers as they needs fits and customizing the ShipSat platform for their needs.

Limassol, Cyprus

• Help in the design, planning, implementation, and managing the company's infrastructure and projects.
• Developing and maintaining critical systems and network.
• Develop and document disaster recovery strategy, procedure, and systems for the New York POP (point-of-presence).
• Provide technical support, maintenance, and enhancements for the ShipSat platform.
• Resolving tickets that are referred by the support team.
• Develop and implement ShipSat system features… Show more

Limassol, Cyprus

• First contact point with customers to resolve issues relating to their services.
• Respond to support questions that come in, via phone and email from customers relating to messaging, and communications software and hardware.
• Resolve communications and email issues for remote users.
• Research, document and resolve customer support issues related to products and services.
• Provide technical and administrative support to sales staff.
• Take part of on-call team rotation.

Limassol, Cyprus

• Develop and refine specifications for new and/or existing products.
• Prepare R&D project proposals, based on the outcome from internal ideas.
• Manage small R&D project teams allocated to those projects.
• Conduct preliminary patent searches on potential new inventions/applications.
• Assess the requirements for new products based on the market needs in cooperation with Sales department and selected customers sample.
• Write the deliveries of those projects.

Limassol, Cyprus

• Providing IT 1st and 2nd level support to all employees.
• Supporting Windows systems and services: Desktop, Servers and printers.
• Supporting and maintenance of IT infrastructure: Wireless/wired networks, passive/active network devices and LAN/WAN services.
• Supporting and maintenance of telephone system, end user phones, analog lines, fax, etc....
• Diagnosing and resolving issues
• Administration of Virtualization environments (VMware ESXi), Firewall (SOPHOS) and MySQL… Show more

Limassol, Cyprus

• On-boarding new clients and implementing changes to existing client setups
• Creating new client setups based on the requirements received from Account Managers and clients directly
• Updating of existing setups, maintenance and monitoring of live environments
• Updating existing systems to latest versions and related certificates
• Handling day-to-day tasks and issues based on client requests/communication
• Resolving Emergencies/Issues (solve efficiently and in a timely… Show more

Nicosia, Cyprus

• Research and resolve transaction or billing exceptions daily. This could involve reviewing data, analyzing information, diagnosing the solution and performing all system corrections and identifying discrepancies.
• Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls
• Investigate and resolve production related issues related to the billing operation
• Understand the end-to-end revenue cycles… Show more
• Understand the end-to-end revenue cycles for both customers and products
• Responsible for monthly revenue assurance activities Show less

Limassol, Cyprus

• Support Ensemble Billing for Testing and Production environments.
• Systems knowledge of HP-UX
• Communication with all the respective teams including off-shore team
• On-call Support during off-hours and Weekend hours
• Allocate and prioritize tasks in order to maximize resources
• Provide Root cause analysis for Batch and Online failures

Nicosia, Cyprus

• Maintenance of computers and providing support to the University Staff
• Monitor and troubleshoot network issues (WAN, LAN, TCPIP, Firewalls, Routers, Switches)
• Backup systems and network storage devices
• Managing and troubleshooting networked printers
• Installation and configuration of laptops and desktops
• Circuit troubleshooting (repairing and soldering)

Nicosia, Cyprus

• Inputting, manipulating and representing statistical information on MS Excel
• Responsible for the admin/office budget
• Using own initiative when making decisions

Nicosia, Cyprus

• Maintenance of computers and providing support to the University Staff
• Monitor and troubleshoot network issues (WAN, LAN, TCPIP, Firewalls, Routers, Switches)
• Backup systems and network storage devices
• Managing and troubleshooting networked printers
• Installation and configuration of laptops and desktops
• Circuit troubleshooting (repairing and soldering)

Nicosia, Cyprus

• Inputting, manipulating and representing statistical information on MS Excel
• Responsible for the admin/office budget
• Using own initiative when making decisions

Nicosia, Cyprus

• Shipping / Receiving
• Inventory Management
• Distribution of stock

Nicosia, Cyprus

• National Representative of Erasmus Students Network (ESN) in Cyprus
• Promoting Erasmus programs within the country as well as supporting the Erasmus Office in the university.
• Representing Cyprus in ESN meetings abroad.
• Achieved an increased in incoming students from 20 in 2005, to 80 in 2006 to almost 200 by the end of 2007

Nicosia, Cyprus

• Teaching Microsoft packages under the ECDL (European Computer Driving License) scheme.

Nicosia, Cyprus

• Inputting, manipulating and representing statistical information on MS Excel
• Responsible for the admin/office budget
• Using own initiative when making decisions

Nicosia, Cyprus

• Maintenance of computers and providing support to the University Staff
• Monitor and troubleshoot network issues (WAN, LAN, TCPIP, Firewalls, Routers, Switches)
• Backup systems and network storage devices
• Managing and troubleshooting networked printers
• Installation and configuration of laptops and desktops
• Circuit troubleshooting (repairing and soldering)

Nicosia, Cyprus

• Maintaining and testing existing telecommunication systems.
• Installing new telecommunication systems including internet, phones, fax, ADSL, TV within customer’s premises.
• Troubleshooting problems or glitches in the system. Being able to creatively work with supplies on hand to at least get minimal use of the system until replacement parts can arrive.
• Maintaining an inventory of parts needed to replace or repair the system.
• Completing all paperwork regarding repairs and… Show more
• Completing all paperwork regarding repairs and maintenance as required. Show less

Nicosia, Cyprus

• Security surveillance within airline's company premises
• Reception Duties

Nicosia, Cyprus

• Stock Inventory
• Customer Service

Diploma, Information Technology Management

Masters, Medical Engineering

Bachelor, Computer Engineering

Activities and Societies: Elected Student Representative in School Council Appointed National Representative of Cyprus Erasmus Students.

Higher Diploma, Telecommunication / Information Technology

Diploma, Electronics Engineering