Contractor for ENGIE - Customer Relations Team

Contractor for Telstra Purple - Project Coordinator Specialist

Andrea’s passion and solace lies in the music industry but in recent years has also delved into the film industry, modelling and acting.Since 2018 Andrea’s supporting artist and extra roles have included basically all things Village Roadshow Theme Parks as well as Netflix TV Series and Feature Films. She has featured in campaigns for VRTP Movie World, Wet n Wild, Sea World and Paradise Country. Brand shoots include Sacred Jewellery, Hills Hoist and Vuly. —WORKSHOPS2022 BUD HOPES SET SECRETS 2022 JOEL PIETERCE 12 CONCEPTS OF ACTINGFEATURE FILM2023 MORTAL KOMBATExtra: Edenian Woman2023 BOY SWALLOWS UNIVERSEExtra: Theatre Guest2022 KING KONGExtra: Monarch Worker2020 SERIOUSLY REDExtra: Festival Goer Seriously Red Movie - Gracie Otto TV DRAMA2024 Darby & JonesExtra: Guest2024 Good Cop Bad CopExtra: Civilian2023 APPLES NEVER FALLExtra: JournalistANF Production2019 REEF BREAKExtra: VIP Nightclub GuestWild Poppy EntertainmentTV COMEDY2021 GOD'S FAVOURITE IDIOT Extra: Protester On The Day (Ben Falcone and Melissa McCarthy)Universal Content Productions2021 JOE EXOTICExtra: Waitress 2021 YOUNG ROCK S2Extra: ShopperGrit & Superstition, Fierce Baby Productions, Seven Bucks Productions Universal Television2021 YOUNG ROCK S2Extra: Office WorkerTV COMMERCIAL2019 THUNDERLAKE STUNT SHOWExtra: Audience VRTP - Sea WorldCOMMERCIAL PHOTOGRAPHIC2018 VULY TRAMPOLINEModel: Mother2021 WARNER BROS MOVIE WORLD Hero FamilyVRTP & Tourism Australia2021 WET N WILD ENDLESS SUMMERHero Mother & DaughterVRTP - Movie World2021 PARADISE COUNTRY Extra: Mother & Daughter VRTP2022 HILLSHOISTModel: Mother & Daughter Drop Motion--Agent: Howell Management

SIMMER is cookin' up the SOUL! Her spicy yet sweet and juicy vocals are a mood and bring on all the feels.Inspired by rare grooves her musical style is a fusion of flavas from Neo-Soul, Jazz, R&B, Hip Hop, Funk, Breaks, Afro-beat, Disco and House, dosed with modern soul flare.Born in the Fiji Islands. Raised in Western Sydney (Dharug), New South Whales and now based on the Gold Coast (Yugambeh), Queensland Australia. She is an all round creative artist; Singer, Songwriter, Rapper, DJ, Producer, Musician, Model and Actor.Follow her journey as she continues to aspire... https://linktr.ee/SIMMERSOULMUSIC

Contractor - Concentrix Purpose x People = Purple.Solving real problems for organisations and delivering great digital transformation with purpose.AU - Telstra Enterprise - Telstra Purple Group - Delivery - Purple Project Capability - Primary Delivery AAs a Primary Delivery Team Member, servicing Australian Government contracts, I am responsible for delivering small and simple projects to cost, quality and time measures, ensuring customer satisfaction remains high. I do this by leading each delivery effectively and by focusing on meeting my performance objectives. Ensure timely, cost-effective delivery of standard projects by:- Acting as the single point of contact and internal champion for Business Customers- Setting, tracking, and communicating timelines, budgets and expectations both with customers and across a range of internal stakeholders- Anticipating and resolving issues in a constructive way- Positively engaging and influencing the stakeholder eco-system

Respect Music & Digital Content Creative- Entertainment and Marketing Consultancy, Events, Artist Development and Management- Business Management, contracts, accounting, administration, marketing, project management, employee and contractor management, drafting business process documentation, proposals and grant applications. - Plan and co-ordinate marketing and digital content campaigns including website updates, social media posts, communications, photography, video and music production as part of Digital Content Creative business service. - Projects: Music Business Professional Development Program, Business Improvement and Recovery- RADF Committee Member for City of Gold Coast performing assessments of regional arts development fund grants applications, representing the art form of music.ACHIEVEMENT: Securing of government grants, venue contracts and improvement of business processes for artists bookings, event briefs, client proposals and feedback reports.

Andrea  is a DJ, Singer, Songwriter, & producer based on the Gold Coast, Australia. Holding residence at The Star Casino, her versatility as an open format DJ & performer has her playing regularly at many events, conferences, fashion shows, product launches and private VIP parties including 5 star hotels & local hot spots across South East Queensland to Northern NSW & overseas in her birth country of Fiji.

- Entertainment Consultancy, Artist and Event Management including sourcing talent for venues, corporate and private event bookings.- General management of artists, resources, events calendars, booking enquiries, organizing event run sheets, venue briefs, inductions, feedback reports - Assisting the Director with preparation of proposals, grants and review of supplier and client contracts. - Development and maintenance of business systems and processes ensuring all relevant documentation updated accordingly.- Coordination of business digital content, marketing and promotional activities such as updating website content, e-newsletter distribution, social media networks, compile radio show segments, edit and update artist press kits & any other marketing material for offline & online distribution.ACHIEVEMENT: - Automated account book keeping practices to ensure accurate financial reporting.

SecondmentOrganisational Services - Information Services - Service OperationsAs a Software Asset Management Support Officer my purpose is to provide support to approved ICT Portfolio activities requiring assistance with the coordination and lifecycle management of Council's software assets and licensing contractual arrangements and operational activities. Responsibilities and duties of the role include but not limited to:- Maintain software asset data including software licences, software ownership and software version control in Council's Service Management tool- Provide Technical advice and training to employees on the asset management of software- Provide guidance to staff on all aspects of software asset management including the transition of software licences and support agreements into common language- Participate in the complete lifecycle process for software (licences, maintenance and support) and hardware as required (including acquisition, deployment and upgrades, and decommissioning)- Contribute to the renewal process of support and maintenance agreements- In compliance with ITIL processes, manage software asset service requests (including the deployment of software and transfer of licences)- Produce financial, software and license reports as required- Provide input into the improvement of software asset management policies, processes and procedures- Ensure Council's software compliance by performing regular software audits

SecondmentOrganisational Services - Business EngagementAs an ICT Renewal Support Officer my focus is to provide administrative support and service delivery to both Council's internal business units and the IT Operations Branch, for the procurement (as per the Council procurement policy) and administrative maintenance of ICT assets. Responsibilities and duties of the role incumbent include, but are not limited to:- Provide category management support for the End-User-Computing portfolio- Action customer services requests for the procurement of ICT Assets ensuring purchasing procedures and policies are followed, with purchase requests and ICT assets registered within appropriate systems- Perform initial contract data capture, ensuring relevant procurement documentation is stored and maintained in appropriate systems.- Perform contract renewals, ensuring relevant updates to procurement documentation is stored and maintained in appropriate systems- Provide advice to suppliers in relation to Council's procurement practices- Ensure all incoming and outgoing ICT Assets are stored in appropriate locations to ensure adequate security of assets, compliance with OH&S, and ease to locate equipment- Escalate matters to the Coordinator ICT Procurement when requested products are not found in Standards Catalogue or when end-user product models are changed/superseded- Perform physical and IT system based ICT asset inventory audits- Perform processes to take delivery, financial receipting, asset system updates for products and services and forward relevant actions to technical support areas to install/complete service request- Assist with the development and maintenance of procedures and processes relevant to Asset administration- Record and maintain information relevant to ICT Asset maintenance, service and support agreements (contracts) - Continually review, assess and process outstanding orders and requisitions occurring in Council's supply system

SecondmentOrganisational Services - Information Services - Service ManagementAs a Process owner I am responsible for the design, implementation, ongoing management, monitoring and auditing of the configuration management processes in accordance with the ITIL framework. As well as ensuring IT Operations Branch complies with the configuration management processes.Responsibilities and duties of the role include but not limited to:- Lead the implementation, ongoing management and maintenance of the ITIL compliant configuration management processes and procedures- Promote the use of, and communicate to all users, the configuration management processes, service levels, metrics and performance and ensure the process documentation is maintained and complies to documentation control processes- Ensure the consistent application f the configuration management processes with other ITIL service management processes- Ensure all users of the configuration management solution are trained and educated- Assist in establishing, reviewing and maintaining ICT related operational plans, frameworks and policies- Develop and maintain an overall operational ICT Asset Management Plan, incorporating ICT Asset life cycling and financial planning- Monitor and enforce adherence to established ITIL change management processes for the configuration management function- Conduct all checks and reviews to ensure process efficiency, effectiveness and alignment with objectives and procedural compliance by the process users- Monitor and report on the performance of the process and identity, recommend and communicate opportunities for process improvement- Coordinate continuous improvement initiatives related to process changes and lead officers in the implementation of the approved changes

SecondmentOrganisational Services - Information Services - Service DevelopmentAs a Software Asset Management Support Officer my purpose is to provide support to approved ICT Portfolio activities requiring assistance with the coordination and lifecycle management of Council's software assets and licensing contractual arrangements and operational activities. Responsibilities and duties of the role include but not limited to:- Maintain software asset data including software licences, software ownership and software version control in Council's Service Management tool- Provide Technical advice and training to employees on the asset management of software- Provide guidance to staff on all aspects of software asset management including the transition of software licences and support agreements into common language- Participate in the complete lifecycle process for software (licences, maintenance and support) and hardware as required (including acquisition, deployment and upgrades, and decommissioning)- Contribute to the renewal process of support and maintenance agreements- In compliance with ITIL processes, manage software asset service requests (including the deployment of software and transfer of licences)- Produce financial, software and license reports as required- Provide input into the improvement of software asset management policies, processes and procedures- Ensure Council's software compliance by performing regular software audits

SecondmentTier 2 IT Support - Service Desk Organisational Services - Information Services - Service DeliveryResponsibilities and duties of the role include but not limited to:- Create, monitor and update authentication accounts for staff and agency resources to provide secure an authorised access to Council's networked resources- Assist with the development and maintenance of documentation, principles and standards for the End User Device Domain and Identity Management environment in accordance with the ITIL Framework and adherence to Service Level Agreements- Provide high level technical knowledge for the support and maintenance of all aspects of end user devices including hardware, operating systems, hosted applications, management tools and device integration- Work with and coordinate resources from other Information Services areas and from Business Owners to resolve complex issues requiring technical expertise of multiple workgroups- Perform supplementary roles on a rotational basis as directed from time to time by the Service Desk Team Leader pertaining to, but not restricted to the areas of Auditing, Software Piloting and Rollouts & the reviewing and actioning of Special Access Requests.

PermanentTier 1 IT Support - Help DeskOrganisational Services - Information Services - Service DeliveryResponsibilities and duties of the role include but not limited to:- Provide a high level of customer service within an inbound call centre environment by portraying a client focussed image whilst resolving IT Incidents and Service Requests- Diagnose Incidents/Issues and identify the appropriate resolution path - at first point of contact ot escalation to specialist workgroup- Process customer request records in an efficient and expedient manner- Maintain request records with correct and relevant information to assist with the resolution- Maintain and continually improve the quality of service provided to customers- Assist in updating relevant IT Help Desk support documentation- Demonstrate flexibility and adaptability to change by maintaining a commitment to the achievement of group performance objectives- Maintain the image of Information Services as a courteous and efficient service provider

Contractor - Manpower AustraliaSubject Matter Expert - Customer Service Centre Consultant - Technical SupportNAB Technology Service Desk--ACHIEVEMENT: Demonstrated commitment and dedication to every clients success.*NAB Customer Feedback from Sharon Forbes - Senior Disaster Recovery Analyst.'Thanks for the exceptional customer service skills. For being very patient, pleasant, courteous and helpful by making several attempts to solve my issue despite your shift had ended and it was a Friday night.'​ - October 2010*NAB Workgroup Commendation from Andrew M Ruan - Senior Analyst Programmer.'Correct process followed and comprehensive record of incident details reported. Great work! Thanks.' - December 2010.

Contractor - Manpower AustraliaCisco Program Management Office - Asia Pacific - Global Technology Services- Project administration on the Cisco account for IBM Global Field Services PMO reporting and assisting AP Project Executive and Service Delivery Managers- Tracking and assigning of customer Requests for Service (RFS), Project Change Requests (PCR) and Out of Scope Work Requests for contract registrations and amendments- Liaison with Global Executives for the provision of Business & Pricing, Contracts Negotiations and Quality Assurance approvals- Filing and updating process manuals, Documents of Understanding (DOU), Scope of Work (SOW) and In Country Agreements (ICA) as required and directed- Liaison with Web Sales Representative, build, test, implement and monitor the Cisco RFS Web Tool ensuring client requirements and expectations met regarding workflow of RFS processing- Various administration duties including raising purchase orders for business activities such as travel and vendor resource services, financial tracking, forecast and actual reporting, consolidation of country financials and resource leave planners - Maintain appropriate records for purpose of audit, sampling and general business controls and processes

Contractor - JAV IT Solutions6-month Internship [UWS Cooperative Programs]Network & Outsourced Services Management - Integrated Technology Development- Procuring, purchasing and supply management of national data centre consumables, network and outsourced services as per supplier/vendor agreements- Financial reporting, validation, authorisation of payments, generation of purchase orders and tracking of service/product delivery in line with SLA.- Business engagement and Supplier/Vendor liaison regarding orders, invoices and account reconciliation- Maintain appropriate records for purpose of audit, sampling and general business controls and processesAchievement: IBM Thanks! Award - Nominated by Alan Fitt - Service Delivery Manager. 'For your support on the Diageo account in a critical situation with significant customer impact. Your intiative, commitment, dedication and customer focus meant that this very difficult issue was resolved quickly and to the customers satisfaction.' - September 2006.

Contractor - JAV IT SolutionsIntegrated Technology Development Westpac - Operations - Media Library- Monitor consoles in both production and development server environments- Media Library Management duties including responding to mounts, pick, eject and file media. Scan, identify and locate missing media. Track foreign media requirements and return media to respective media libraries as per the daily media operations schedule- Complete report preparation and ad hoc requirements of media despatch, check in/out and disaster recovery vaulting- Complete data entry and update media tracking software, scratch replenishment, clean media and external devices procedures- Client liaison, queries, requests, problem analysis and resolution, execute basic hardware and software commands procedures- Maintain appropriate records for audit, disaster recovery purposes and general business controls