• Coordinated and managed the installation of internet circuits nationwide, ensuring timely deployment and adherence to project timelines.• Acted as the primary point of contact for clients, providing exceptional customer service and support throughout the installation process.• Collaborated with internal teams and external vendors to ensure smooth execution of projects and resolution of technical issues.

• Spearheaded client success initiatives, acting as the primary point of contact and overseeing projects to ensure exceptional results.• Utilized strong organizational, time-management, and interpersonal skills to serve as an agency representative, project manager, and coach.• Enhanced client satisfaction and retention by successfully onboarding clients, processing renewals, and facilitating seamless communication.

• Drove a 20% reduction in customer complaints by identifying root causes and collaborating with operations for effective solutions.• Streamlined the client lifecycle management process, leading to improved client satisfaction and retention.• Managed over six hundred delinquent accounts, consistently exceeding monthly collection goals by recovering over $35,000 per month.

• Led the implementation of a new help desk ticketing system, reducing resolution time by 50-70%.• Recruited, hired, and trained new employees, enhancing overall team performance.• Maintained accurate customer software licenses and contract information, contributing to CRM/Sales success.

• Increased facility profitability by 24.4% while managing day-to-day operations of a $1.8 million property.• Enhanced business efficiency through effective P&L management, inventory control, and maintenance oversight.• Reduced store debt and increased average unit prices while maintaining a consistent occupancy rate above 98%.