Andre Bowden Email & Phone Number

Fayetteville, Nc, Us

Aerospace Data Facility - East

• Provide Tier II & III support; troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.• Responsible for the maintenance, configuration, and reliable operation of computer systems, software and network infrastructure.• Provide support for implementation, troubleshooting and maintenance of IT systems and management of system infrastructure and any processes related to these systems.• Perform daily system monitoring by verifying the integrity and availability of all hardware, server resources, systems and key processes. • Provide support for the escalation and communication of status to agency management and internal customers.• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.• Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers.• Provide support for the escalation and communication of status to agency management and internal customers.• Upgrade and configure system software that supports Geographic Information Systems infrastructure applications.• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.• Manage over 2000 IT assets; dispose and acquire new assets as needed. • Create and maintain standard operating procedures (SOPs).

Quantico Base, Virginia, United States

• Support the installation, maintenance, and sustainment of approximately 200 workstations, and deploy and test specialized mission applications.• Execute planned and unscheduled maintenance activities and upgrades.• Execute planned and unscheduled maintenance activities and upgrades.• Coordinate with internal and external offices to resolve customer desktop or connection issues.• Provide weekly activity reports detailing work accomplished, issues/resolutions, planned activities, etc.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Perform workstation security scans and resolve findings.• Identify and execute process improvements and other enhancements that improve operational efficiency.

• Review diagnostics and assess the functionality and efficiency of systems.• Offer technical support to company staff and troubleshoot computer problems• Resolving all issues coworkers have with their IT systems and software.• Supporting the day-to-day operations of our computer network.• Regularly evaluating our IT systems to ensure they meet the necessary demands.• Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.• Operational assistance for conducting VTCs.

Associate Of Science - As, Information Technology

Hs Diploma