Andre Brandao Teodoro Email & Phone Number

Greater Toronto Area, Canada

Defining and documenting processes and requirements, and supporting eCommerce and Backoffice applications

Toronto, Ontario, Canada

Ensuring that proper internal and procurement controls are in place;Identifying system improvement opportunities;Providing feedback on system issues;Developing, issuing, and analyzing reports, as required to assist with procurement processes, procedures, and management decisions;Providing first level support, referring users to technical Support Desk when appropriate or escalating as required;Providing advice and training to users in response to identified difficulties;Assisting with system and data maintenance activities;Managing and maintaining of Procurement SharePoint and Intranet sites.

Mississauga, Ontario, Canada

Supervise, coach, assess performance, train drivers as directed by the Operations Manager;Ensure required merchandise is delivered to customers as per the delivery schedule;Assist the Operations Manager to plan and implement innovative, effective methods to meet all contractual obligations;Maintain attendance records and coordinate staffing schedules and follow up with Operations Manager;Coordination of drivers and trucks: monitor GPS, complete route audits, assist with the route and/or truck problems, advise drivers of special pickups and cancellations;Collaborate with Operations Manager to develop a plan to achieve local goals and assist in the development of area-marketing strategies;Additional duties as required, ensuring the function of Operations.

São Paulo, Brazil

Developed a Java application for SMS mass distribution according to a defined mailing list;Designed dialog flows for chatbots for 6 clients;Created 10+ ontologies for chatbot;Calibrated results in chatbot answers using natural language processing;Analyzed and created reports with relevant data from speech recognition engine;

Barueri, Sp

Through meetings and analysis of previous systems, documented and defined new features for Bradesco Home Broker system (Online Trading System)Reported directly to the board of director of the departments involved in the projectsManaged the project for development of new home broker systemMigrated database from another broker agency to Bradesco’s databaseTested new version of Home Brokerage system (Online Trading System) in regard of API changes and coordinated implementation of necessary adjusts to Bradesco’s systemAnalyzed and identified the error production issues raised through SQL queries and Code Review and submitted to factory to build the solution based on orientation;Analyzed, documented and implemented Oracle FlexCube (CRM and Investment Portfolio Management);

Installed several desktops and serversConfigured operational systems and softwares for end usersAdministrated user in Windows environment Supported users using Microsoft tools

Diploma, Computer Software Engineering

Master Of Business Administration - Mba, Engenharia De Software Com Métodos Ágeis

Gestão Da Tecnologia De Informação