• Retail Customer Management: Managed the placement and scheduling of orders for major retail clients, ensuring timely and accurate deliveries that met client specifications.• Logistics and Coordination: Oversaw coordination with the warehouse and transporters to ensure efficient delivery to customers, adhering to their requirements.• Customer Transition Leadership: Oversaw the transition for the customer department, taking responsibility for learning and implementing all new processes.• Pricing Oversight: Managed the maintenance and updating of promotions and special prices, ensuring accurate pricing in the company’s system.• Team Leadership: Guided and directed the customer service team, fostering a collaborative and productive work environment.• Team Communication and Training: Effectively communicated information and processes to team members, ensuring alignment and understanding across the team.• Process Development and Improvement: Identified and developed process steps, created procedures, and proactively identified and mitigated potential issues to enhance overall operations.

• Order Management: Initially started as a beginner with SAP, quickly learned the system, and efficiently processed and entered orders, ensuring accuracy and timely fulfillment.• Customer Relationship Management: Developed and maintained strong relationships with a portfolio of 30 customers, addressing their needs and ensuring high satisfaction.• Accounts Monitoring: Monitored customer payments, proactively addressing issues, and generating detailed reports on account statuses.• Returns Handling: Efficiently prepared and managed return notices, ensuring a smooth and customer-friendly return process.• Cross-functional Collaboration: Worked closely with the Italian team to issue invoices and determine production timelines for products with limited stock, ensuring clear communication and customer satisfaction.• Environmental Compliance Reporting: Prepared and submitted reports on green tax, packaging materials, recyclable waste, and batteries, ensuring compliance with environmental regulations.

• Data Validation and Processing: Validated and processed personal data to issue digital certificates accurately and efficiently.• Team Collaboration: Worked collaboratively with team members to achieve common goals, sharing knowledge and supporting each other to enhance overall performance.• Interdepartmental Coordination: Coordinated with different departments to ensure seamless service delivery and resolve issues efficiently.• Leadership: Demonstrated leadership skills by guiding and mentoring junior team members, providing direction and support to enhance their performance.• Time Management: Effectively managed time by prioritizing tasks, setting realistic deadlines, and ensuring timely completion of all responsibilities.

• Client Support: Assisted clients by addressing their inquiries and concerns, ensuring a positive customer experience.• Product Promotion: Promoted the company’s products and services over the phone, effectively communicating benefits to achieve sales targets.• Problem Resolution: Identified client issues and offered effective solutions, demonstrating strong problem-solving and communication skills.• Database Management: Recorded reasons for client calls and detailed comments on interactions in the database, ensuring accurate and thorough documentation.• Customer Engagement: Engaged with clients in a friendly and approachable manner, fostering trust and ensuring a positive customer experience.

• 3D Modeling: Assisted in developing precise 3D models using ShipConstructor and Rhinoceros software, ensuring models met project specifications.• Technical Drawing Interpretation: Gained experience in interpreting and understanding complex construction drawings, translating them into accurate 3D models.• Precision and Accuracy: Committed to maintaining high standards of accuracy in modeling, ensuring components fit and function as intended.• Project Collaboration: Worked with cross-functional teams, including engineers and designers, to ensure the integration of all components..• Problem Solving: Developed skills in identifying and resolving issues during the modeling and fabrication process, contributing to timely project completion.• Continuous Learning: Demonstrated a strong eagerness to learn and grow, actively seeking opportunities to enhance skills and knowledge in 3D modeling and fabrication.