Andreea Stefan Email and Phone Number

Responsible for a delivery project through a team of Operation Team leaders and Recruiters;Responsible for operations management, team management, service delivery, performance and metrics, process improvements, client relationship managementSetting clear team goals, monitoring closely SLAs & KPIsCoaching & mentoring team members, building and developing team strengthsLeading and motivating the team by example, with clear communication and organization;Experiencing through exposure the Service Delivery Lead role with current manager (financials, project management, team management etc)Experiencing both Industry specific and HR capabilities and adapt quickly to new processes and ways of working

- Took over higher responsibilities and processes- Constant monitoring of keeping the procedures and documentation up to date- Analyzing output reports to ensure data has been processed accurately- Coordinating with Team Leads and Managers to enable the implementation of improvement plans- Demonstrating knowledge of Human Resources processes and related systems to effectively perform responsibilities- Research and resolve data entry, discrepancies- Supporting part of the France and Spain cluster with specific processes (using both French and Spanish language partially)- Supporting colleagues, coaching New Joiners, delivering trainings- Attend to interviews conducted by Team Lead.

- Responsibility, ability to work under pressure and high volumes- Attention to details, organization, teamwork, operational management- Single Point of Contact for specific processes and activities- Performing Quality Check for colleagues- Delivering trainings and offering work-shadowing sessions on specific HR processes - Coaching New Joiners in daily activities and offering constant support- Back-up for team members’ accounts when in need- Experienced a project’s descope- Involved in a knowledge transfer in Frankfurt, Germany and brought in new HR scope- Documented processes and Local Work Instructions/ Job Aids - Experienced in onboarding, job change, payroll reports, internal controls, employee supporting documentation, system updates, updating procedures - Built great client relationship- Active on two clusters (Austria, Germany, Switzerland and UK, Ireland)- Tools: Workday, WQM, SAP, Service Now, Outlook, Microsoft Office