Andreea Boț Email & Phone Number

Düsseldorf, North Rhine-Westphalia, Germany

• Onboarding & Optimization tailored to our customers needs• Providing support via E-Mail, Live Chat & Phone• Conducting Check-up meetings/ Calls to make sure that our customers get the best out of our tool• Creating Help Articles to ensure that all the documentation is up-to-date and has a real impact when in comes to reducing the time spend on support inquiries• Supporting other colleagues and organizing live sessions webinars in order to make sure that everyone has the information needed to use the tool efficiently

Lisbon, Portugal

• Transformed DACH into the fastest-growing region within the business, grew the host portfolio by more than 50%• Onboarded the newly acquired hosts and served as a contact person for inquires • Organized sessions with the hosts to help them boost their performance on the platform

München, Bavaria, Germany

• Took care of the daily tasks, and possible controversies and served as a contact person for our corporate customers, suppliers, and contractors• Supervised our Housekeeping Team and worked closely together, which lead to an increase in our hotel score from 8.3 to 9.1

München, Bavaria, Germany

• Built the team by training over 20 persons and maintained the inventory of tools and supplies, handled the needed documentation: hotel & team- wise• Increased the hotel score from 7.1 to 8.3

Pfaffenhofen An Der Ilm, Bavaria, Germany

• Took care of personnel management, deployment, documentation, and planning – daily tasks & shifts -> Implemented changes in regard to the distribution of the products in the store which increased the customer experience• Previous position: Cashier

Berlin, Germany

• Managed up to 40 people team and conducted quality checks • Organized the daily activities for my team and cooperated with the hotel management in order to achieve common goals -> increased hotel score from 8.3 to 9.2• Previous positions: Maid -> Housekeeping Supervisor

Bistriţa, Bistriţa-Năsăud, Romania

• Monitoring and transposing production staff efficiency in order to calculate the efficiency bonuses for up to 100 employees.

Postgraduate Degree, Data Driven Marketing, Specialization Marketing Research And Crm

Bachelor'S Degree, European Administration