Proud Generația Tech alumni, the national program for IT & digital skills development, a Digital Nation project in partnership with top companies in Romania - www.generatiatech.ro.Digital Marketing Explorer, where I learned:● How to create organic/paid content for social media;● How to brief a client;● How to set up a digital campaign plan (strategy, budget, ads, ad sets);● Google Search optimization for SEO and SEO tactics;● Google Search Marketing (SEM).Active part of the Digital Nation community, where nationwide members support each other in a continuous learning process, aiming for self-improvement and professional development. Being part of this community, I developed soft skills such as: teamwork, effective communication, autonomy, proactivity and solution oriented thinking.

-Providing customer support via chat, phone and e-mail to French speaking and English speaking Amazon customers-Resolving product or service problems by clarifying the customer's complaint;-Following up on cases to ensure resolution;-Compliance with company regulations with regards to Data Protection and Information Security-Acquired skills and knowledge: customer service, listening skills, quality focus, people oriented, possitive attitude, calm and patience in working with people