Andre Erriu Email & Phone Number

Berlin, Germany

• Providing 1st and 2nd line technical support to employees in person across our Berlin Esports and Publishing offices, as well as across EMEA via Slack and email
• Logging employee tickets, queries, and requests in ServiceNow and meeting required SLAs
• Troubleshooting and diagnosing issues across multiple admin consoles, such as Onelogin, Okta, Duo Security, Google Admin, Bettercloud, and MBAM
• Managed the IT setup of the office post-COVID refurbishment and ensured it met safety requirements set by the government, e.g. desk booking systems, hot desks, conference room setups
• Collaborated on a team of 7 with other teams across the world, such as in the USA, to help ensure the highest level of support could be provided across EMEA
• Managing and maintaining IT inventory, such as the Rioter Refresh, to ensure employees had up to date tech to meet their needs

Carlisle, United Kingdom

• Providing 1st line technical support to customers via telephone, email, and remotely
• Logging customer and employee queries on the online ticketing system
• Maintaining and upgrading IT equipment, including desktop computers, laptops, and printers
• Troubleshooting and resolving software and hardware faults
• Networking and providing support for Windows and Macintosh systems
• Assembling, installing, configuring and maintaining computer systems and servers

Penrith, United Kingdom

• Taking phone calls, handling bookings and maximising space via booking management, while prioritising the needs of the customers
• Cleaning the restaurant to sufficient hygiene standards and helping to create a relaxed atmosphere for the customers
• Helping to train new members of staff and ensure that they understand what is expected of them and help them adjust to their new job
• Serving drinks to customers, barista skills, taking payments, general cleaning and engaging with the customers to ensure they have the best possible experience
• Experience with handling customer complaints and working to resolve them as quickly and efficiently as possible to ensure the best customer experience

Center Parcs, Whinfell Forest

• Managing the bar and ensuring all stock levels are appropriate and planning for the night ahead
• Maintained cleanliness and sufficient hygiene standards in both the bar and dining areas
• Managing time to ensure drinks are made as quickly as possible to the highest standard, including cocktails and liqueur coffees
• Listed items that require restocking in the bar and collect these items to help the other members of staff, should they be busy or occupied elsewhere
• Completed necessary training on time and to the best of my abilities so that my skills are adequate for the role and I am as knowledgeable about the company as possible

Penrith, Cumbria, United Kingdom

• Helping fix printer and computer problems to reduce downtime on critical equipment across the site
• Upgrading computer components such as installing Solid State Drives in laptops to improve speed and functionality
• Moving current Wi-Fi access points and network points, installing new printers and new Wi-Fi access points
• Configuring software and setting up new laptops for members of staff
• Changing and configuring projectors in classrooms to aid teaching and interaction from students
• Relocating computers across the site and setting them up in their new location

Penrith, Cumbria, United Kingdom

Bsc (Hons), Computing (Networking, Security & Forensics)

First Year Modules: Programming - Concepts to Construction Web Design and Development Foundations of Computer Science Digital World 1.

Education record

GCSEs: French Information and Communication Technology Maths Physics Geography History English Language English Literature Chemistry.