Andre Erriu Email & Phone Number

Berlin, Germany

• Providing 1st and 2nd line technical support to employees in person across our Berlin Esports and Publishing offices, as well as across EMEA via Slack and email• Logging employee tickets, queries, and requests in ServiceNow and meeting required SLAs• Troubleshooting and diagnosing issues across multiple admin consoles, such as Onelogin, Okta, Duo Security, Google Admin, Bettercloud, and MBAM• Managed the IT setup of the office post-COVID refurbishment and ensured it met safety requirements set by the government, e.g. desk booking systems, hot desks, conference room setups• Collaborated on a team of 7 with other teams across the world, such as in the USA, to help ensure the highest level of support could be provided across EMEA• Managing and maintaining IT inventory, such as the Rioter Refresh, to ensure employees had up to date tech to meet their needs• Help to maintain office infrastructure such as network stacks, printers and print servers, as well as upgrading AV equipment to match the global standard• Provided hotel load-in and IT support for both the 2021 League of Legends World Championships and the VALORANT Champions 2021

Carlisle, United Kingdom

• Providing 1st line technical support to customers via telephone, email, and remotely• Logging customer and employee queries on the online ticketing system• Maintaining and upgrading IT equipment, including desktop computers, laptops, and printers• Troubleshooting and resolving software and hardware faults• Networking and providing support for Windows and Macintosh systems• Assembling, installing, configuring and maintaining computer systems and servers• Windows Server 2008. 2013 and 2016 Active Directory management• Creating, implementing and administering a macOS server solution for 800 users• Exchange 2010, 2013 and 2016 management and Office 365 migrations• Maintenance of firewalls and implementation of Squid Proxy Server and SquidGuard Proxy Filter

Penrith, United Kingdom

• Taking phone calls, handling bookings and maximising space via booking management, while prioritising the needs of the customers• Cleaning the restaurant to sufficient hygiene standards and helping to create a relaxed atmosphere for the customers• Helping to train new members of staff and ensure that they understand what is expected of them and help them adjust to their new job• Serving drinks to customers, barista skills, taking payments, general cleaning and engaging with the customers to ensure they have the best possible experience• Experience with handling customer complaints and working to resolve them as quickly and efficiently as possible to ensure the best customer experience

Center Parcs, Whinfell Forest

• Managing the bar and ensuring all stock levels are appropriate and planning for the night ahead• Maintained cleanliness and sufficient hygiene standards in both the bar and dining areas• Managing time to ensure drinks are made as quickly as possible to the highest standard, including cocktails and liqueur coffees• Listed items that require restocking in the bar and collect these items to help the other members of staff, should they be busy or occupied elsewhere• Completed necessary training on time and to the best of my abilities so that my skills are adequate for the role and I am as knowledgeable about the company as possible

Penrith, Cumbria, United Kingdom

• Helping fix printer and computer problems to reduce downtime on critical equipment across the site• Upgrading computer components such as installing Solid State Drives in laptops to improve speed and functionality• Moving current Wi-Fi access points and network points, installing new printers and new Wi-Fi access points• Configuring software and setting up new laptops for members of staff• Changing and configuring projectors in classrooms to aid teaching and interaction from students• Relocating computers across the site and setting them up in their new location• Experience with resolving Active Directory errors with both system and user errors• Resolving static IP and DHCP errors to reconnect the system to the network, with experience in both computers and printers

Penrith, Cumbria, United Kingdom

Bsc (Hons), Computing (Networking, Security & Forensics)

First Year Modules: Programming - Concepts to Construction Web Design and Development Foundations of Computer Science Digital World 1.

Education record

GCSEs: French Information and Communication Technology Maths Physics Geography History English Language English Literature Chemistry.