Full responsibility of the country business. 1k+ employees, 2MIO sq m of property in portfolio. -Building a sustainable business model to become the preferred IFS service provider in country. Focusing on the right clients, working with the right people, offering the right solutions.Team mobilization & engagement- New strategy implementation, provide alignment and purpose to all employees- Joint definition of Vision and Values, enterprise mindset- Improvement people KPIs, including retention, EHS, employee engagement.-Launch development and communications programs to attract and grow talent, and secure alignment. Growth- Increase customer satisfaction, evidenced by annual survey results.- Improve retention rate markedly.-New business development, sales pipeline management. -Launch new service capabilities to complete self delivery in all strategic services.

Commonwealth Partnership - ex-Cushman&Wakefield. Provision of AS, PM and FM services to clients both developers/investors and owners/occupiers.Strategic and day-to-day management of business in all its aspects: Business administration:-Services departments-HR-HSSE&Q-Finance & accounting -Legal. Client experience: -Establishment and development of clients relations as strategic part of business development -Relations’ maintenance. Business development:-New sales-Up& cross sales, renewals.

Provision of IFM services to occupiers and investors.

Provision of IFS services (technical maintenance, cleaning, administrative and support services) to the Global, Regional and Country KAs of the Company. Among my clients are international companies from banking & investment business, pharmaceutical companies, IT. Customers experience management: -Development customer communication and engagement strategy and management of key communication channels.-Measurement customer satisfaction.-Identification and development problem solving methodologies to resolve customer issues.-Identification key touchpoints in the customers’ communication and customers experience and develop appropriate strategy for consistent application across the portfolio.-Leading the team of KAMs and realization of training courses and seminars on all aspects of customers relations. Operations:-Supervision of operational services: technical maintenance service, cleaning, business support services (reception, mail-room, call center, vendor management team, car fleet, etc.). -Risk management: development and regular test of business continuity plan, risk mitigation plan. -Project management. -Development and implementation of SLA and KPI. KAs’ management:-New sales and development of KAs’ segment.-Launch of new Global and Regional KAs in Russia. -Promotion of once-only sales (once- only jobs), up and cross sales. -Finance management of entrusted portfolio: P&L, DSO & Cash Conversion, Forecast and Budgeting. People management (14 key account managers):- Team building. Talents attraction. -Team’s training, building of motivation system, team’s development. -Succession planning (short-term, long-term periods)-Risk management.The most interesting trainings over the last 3 years: 2016• Leading a Distinctive Culture of Service - Orlando, Florida, June 29-July 1. Disney Institute. 2015• Key Account Management Certification Programme (5 months)- ISS/AS - Denmark.

I currently manage clients’ portfolio which is equal to 30% of company’s revenue. Among my clients are only foreign companies from different business areas like finance and investment banking, IT, pharmacy. The main objectives are current business development through cross-sales and up-sales, new clients’ capture, management of clients’ relationship. I have strong skills in people management (I have 16 managers), negotiations, finance management and operations. The most interesting trainings I had during the last 3 years: 2014• Effective Sales - NOSE principle - ISS/AS, Russia, Moscow.2012• Advantage Programm - ISS/AS, Copenhagen, Denmark.

Achievements: Once new department was established I headed it. • In cooperation with sales department I have attracted 7 new clients to whom we started provide administrative services;• I have set up totally new communication process with our clients; • I have implemented new people management principles. It helped to increase their productivity and to reduce the time to control them. KPI tools were developed and implemented.

Achievements:• My major goal was development of the administrative services the company provided to our clients. These services are reception service, mail-room administration, office management, courier service, vendor management service. • I have developed all required documentations in order to deliver the highest quality service: operational procedures, quality procedures, training’s courses and self-assessment tools. • I have created new department in the company and new service stream – administrative service.

Achievements: I have developed and implemented training courses, operational manuals for administrative staff of the company - receptionists, office managers, couriers, coffee-ladies. And I conducted training sessions for all of them.

Arbat House hotel was opened in 2007. I was hired on the position of front desk manager to establish new hotel’s division which included reception, concierge desk and bellman service, reservation department. I set up division’s structure, created all operational documentations, procedures and politics based on the best world’s practices. I hired and trained all front of house employees. I was responsible for installation and implementation of new hotel’s software called Shelter. I established relationships with several embassies located around the hotel, cooperation with government authorities (Federal Migration Service, local residents' registration office). I was a part of new business start up from very beginning.

Front Desk personnel business activity organizationGuests’ rooms reservationCheck In and Check Out proceduresGroups’ Check In and registration organizationCash and credit cards’ proceduresPassport registrationNew personnel trainingConflicts and complaints settlementThe organization of activity the Front office department