Business Unit Director
Cape Town Area, South Africa
I joined DUO as an Account Director and fulfilled writing, strategy, client service, media liaison and project management duties for a number of B2B technology companies. In May 2014 I was asked to assume the role of Business Unit Director: Western Cape, following our agency's expansion into Gauteng and the appointment there of a regional manager.My key responsibilities included:- Managing and supporting the Western Cape team to ensure their optimum performance and growth- Creating a spirit of cohesion and collaboration within Western Cape team, as well as establishing open lines of communication and inter-office support with the Gauteng regional office- Ensuring quality standards are upheld and all client SLAs are met- Assisting with defining, packaging and communicating the company values and essence to the newly-established Gauteng office- Balancing quality with profitability to ensure clients receive optimum value without compromising the long-term success of the organisation.In addition, I retained senior Account Director responsibilities (strategy, client service at exec level, thought leadership writing) for a number of B2B technology clients, including:- wiGroup, a platform provider that enables retailers to accept any kind of mobile transaction at their till points (and winner of numerous international awards for innovation excellence)- Stone Three Venture Technology, an engineering and software development firm - Stone Three Mining, a provider of technology solutions to the mining industry- Framework One, a software development firm - Nomanini, a provider of cash-based mobile transactions for emerging markets