As an experienced project manager, I have worked in both the construction and finance industries.Throughout my career, I have successfully managed projects of varying scales and complexities acrossdiverse sectors. I possess a strong understanding of project management methodologies, includingAgile and Waterfall, and have a keen eye for detail, ensuring projects are completed within scope, ontime, and within budget. I excel in creating and executing comprehensive project plans, definingproject objectives, and establishing realistic timelines to maximize efficiency and productivity. One ofmy core strengths lies in my ability to foster collaboration and build strong relationships withstakeholders at all levels. My strong analytical mindset enables me to analyze data and keyperformance indicators, providing valuable insights for decision-making and ensuring continuousimprovement throughout the project lifecycle. Most importantly, I ensure that corporate health andsafety programs and quality control plans are followed.In addition to my project management expertise, I have hands-on experience as a logisticscoordinator. In this role, I have effectively orchestrated the movement of resources, materials, andinformation to ensure seamless project execution. My responsibilities have included coordinatingtransportation, managing inventory, and optimizing supply chain processes. I excel in problem-solvingand have a keen eye for streamlining logistical operations, contributing to the overall success ofprojects under my purview. My proficiency in logistics complements my broader project managementskill set, enabling me to navigate complex challenges with a comprehensive approach.PROFILE HIGHLIGHTSWith ten years of experience spanning customer service, projects, and finance, including four years ofIn Project Management and Logistics, I bring a wealth of knowledge in project life cycles, customermanagement processes, and the identification of new business opportunities. In 2017, I was awardedthe title of Best Sales Executive at the national level by Scotiabank in Colombia. This recognitionspeaks to my passion for sales, complemented by five years of experience in the B2B and B2C Industry.During this time, I managed a branch and a premium portfolio, consistently exceeding customerservice goals by over 100%. My approach revolves around building trust and cultivating long-lastingrelationships over time.
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Project ManagerBcp Installations Ltd.Vancouver, Bc, Ca
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Project ManagerBcp Installations Ltd. Aug 2019 - PresentVancouver, British Columbia, Canada➢ Support Project Managers and provide feedback as needed.➢ Support project management activities such as project documentation, budget control, schedulemanagement, monthly project status and financial reporting, project change management, procurement, and inventory management.➢ Tracks and shares project deliverables with appropriate project team members to ensure projectdeadlines are met.➢ Document and provide approvals and coordinate changes to the scope of work.➢ Coordinate project team schedules, meetings, and deliverables, and compile closeout documents such as blueprints, manuals, etc.➢ Conducting site visits to meet with architects, construction personnel, technicians, and➢ Subcontractors to validate project scope and ensure accurate estimates.➢ Communicate with the account manager and design team to identify scope and specifications.➢ Facilitate the ordering of materials required for projects.➢ Work closely with suppliers to ensure timely delivery of materials.➢ Coordinate the logistics of material deliveries to project sites.Key Achievements➢ Spearheaded the successful acquisition of 45 new clients, resulting in a 35% increase in overall clientbase.➢ Closed multiple projects with profit margins exceeding initial projections, contributing to a 45% rise inproject profitability.➢ Implemented streamlined project management processes, leading to a 25% improvement in projectdelivery timelines.➢ Collaborated with the sales team to develop targeted proposals, resulting in a 30% increase insuccessful bid conversions. -
Business Account ManagerScotiabank Jun 2013 - Aug 2017Colombia➢ Managed and promoted various financial products including credit cards, insurance, mortgage credits, auto credits, bookings, investment credits, savings, and current accounts.➢ Executed personal banking portfolio management, ensuring effective internal and external businessoperations.➢ Facilitated administrative support to the investment advisor and business, coordinating businessmeetings.➢ Achieved individual and team sales goals, contributing to the growth and retention of the branchbusiness.➢Took a holistic approach to building comprehensive plans for customers, supporting them in achievingtheir financial goals.➢Nurtured strong, long-standing relationships with customers to enhance overall satisfaction.Key Achievements:➢ Successfully promoted and sold a diverse range of financial products, contributing to a significantincrease of 150% in branch revenue during the tenure.➢ Implemented a customer-centric approach, resulting in a notable improvement in customersatisfaction and loyalty. 80% customer retention➢ Exceeded individual and team sales goals by 150%, playing a pivotal role in the growth and retentionof the branch business.➢ Received recognition for outstanding coordination and administrative support, significantlycontributing to streamlined business operations. -
Logistics CoordinatorTransportes Jerico Feb 2011 - Jul 2013Medellín, Antioquia, Colombia➢ Developed standard transportation procedures to maximize deliveries efficiencies, while minimizing costs and developing sustainable methods of shipping to reduce carbon footprint.➢ Managed the reception of shipments, storage, labelling, and order pool strategies.➢ Developed and implemented department key metrics, including transportation cost margins, budget deployment, vendor compliance, fulfillment rates, receiving efficiency, and CO2 emissions and managed them against the company goals.➢ Overseed inbound delivery scheduling based on warehouse capacity and business needs.Developed loss mitigation processes, and protocols, and filed claims when defective products were received, or damaged/lost during in-transit.➢ Supported clients in finding optimal transportation solutions by their industry and service. Including dry, frigerated, and specialized trucking equipment required.➢ Daily rate negotiations with customers, and contracted lanes administration of major accounts.Coordinated and planned operations in a wide freight portfolio service including over-the-road, air, ocean, rail and 3PL warehousing services.Key Achievements➢ Led and executed the transition to a new warehouse hub, maximizing inventory management, increasing order processing capacity by 65% and reducing overall logistics costs by 15%.➢ Developed and executed the department-wide policies, standard operating procedures and cross-training systems processes which helped to identify and attack numerous areas of inefficiency that were driving up costs.➢ Decreased ground shipping cost by 22% and small parcel contracts by 9% overall in 2011-2013
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Manager Customer Support ServicesUniversidad De Antioquia Sep 2011 - Sep 2012Medellín, Antioquia, Colombia➢ Supervise and lead a team of customer service representatives.➢ Recruit, train, and mentor new team members.➢ Conduct performance evaluations and provide feedback for improvement.➢Develop and implement strategies to enhance customer satisfaction and retention.➢Handle escalated customer inquiries or complaints effectively and efficiently.➢Monitor customer interactions to ensure quality standards are met.➢ Analyze customer service processes and identify areas for improvement.➢Implement new procedures or systems to streamline operations and enhance efficiency.➢ Collaborate with other departments such as sales, marketing, and product development to address ➢ Communicate customer feedback and insights to relevant teams to drive product or service enhancements.➢Conduct ongoing training sessions to ensure team members are equipped with the necessary skills and knowledge to deliver exceptional customer service.➢ Provide coaching and support to help team members improve performance and achieve goals.➢Prepare regular reports on customer service metrics, such as response times, customer satisfaction scores, and resolution rates.➢ Analyze data to identify trends, issues, and opportunities for improvement.➢Establish quality standards for customer interactions and monitor adherence to these standards.➢ Conduct audits or evaluations to assess the quality of customer service delivery and identify areas for enhancement.➢Manage relationships with third-party service providers or vendors that support customer service operations.➢ Ensure vendors meet service level agreements and maintain high standards of performance.➢Develop and manage budgets for the customer service department, including staffing, training, and technology expenses.➢ Contribute to the development of long-term customer service strategies aligned with organizational goals and objectives.
Andrea Guevara Education Details
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Business And Project Management -
Bachelor Of Financial Administration -
Diploma Of Cost And Auditing
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Certificate Of Accounting And Finance
Frequently Asked Questions about Andrea Guevara
What company does Andrea Guevara work for?
Andrea Guevara works for Bcp Installations Ltd.
What is Andrea Guevara's role at the current company?
Andrea Guevara's current role is Project Manager.
What schools did Andrea Guevara attend?
Andrea Guevara attended Eude Business School, Politécnico Colombiano 'jaime Isaza Cadavid', Politécnico Colombiano 'jaime Isaza Cadavid', Servicio Nacional De Aprendizaje (Sena).
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Andrea Guevara
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