Andre Hooper Email and Phone Number

• Managed clientele responding promptly to requests from guests and resolved issues to deliver 100% guest satisfaction.• Identified issues and implemented maintenance and prevention strategies to ensure public and guest satisfaction. • Collaborated with cross-functional teams to ensure an exceptional guest experience. • Awarded Employee of the Month two times for delivering outstanding performance and customer service.

• Cultivated long-term, positive relationships with customers to build rapport, business and sales growth. • Applied knowledge of Excel to organize client data more efficiently. • Consulted clients on products that would best meet their needs, maintained in-depth product knowledge to ensure accurate selling of items to clients, and sold 17 units in a month totaling $100K in sales. • Awarded Top Salesperson of the Month.

• Directly supervised a team of 60 servers, facilitated training and delegated tasks to achieve client satisfaction and surpass goals. • Assisted clients with menu selection, upsold products, and boosted sales. • Exceeded customer expectations through design and organization of banquet hall for a variety of events.

• Coordinated all guest amenities and services maintaining details and managing changes or cancellations; worked with executive-level and VIP guests. • Supervised general sanitation and cleaning duties within the hotel premises attending to and improving conditions. • Controlled inventory stock verifying item availabilities and ordered products to replenish stock and meet guest expectations.