Andrei Prodan Email & Phone Number

Iaşi, Romania

• Managing a team of 15 Talent Connectors and 5 HR Business Partners with the scope of delivering the required service in terms of Demand, Supply, Chargeability and other HR related activities for the Accenture Italy market.• Point of contact for Accenture Italy business stakeholders when it comes to service delivery, escalations, process improvements, team performance.• Managed the transition to a new HR operating model which included multiple international departments.• Oversee the hiring process for all new team members during ramp-up phase.• Managing the annual budget for promotions, salary increases and bonuses.• Establishing and maintaining relationships with key stakeholders to ensure collaboration and alignment with organizational objectives.

• Client Relationship Management: schedule meetings with different PwC stakeholders to provide service review updates, propose process changes based on innovation initiatives and simplification solutions, act as a point of contact for escalations.• Ensure agreed SLAs and KPIs are achieved.• Implement new process or system updates, setup project deliverables and coordinate the implementation with the client and internal teams.• Provide project reports on team performance, service delivery and Quality review.• Build, sustain and expand client relationship.• Oversee the hiring process, conduct all interviews with potential candidates.• Manage a team of 25 members containing 2 Team Leaders, 2 Quality Analysts and 21 HR Assistants throughout day to day operations.• Setup clear goals for Team Leaders and offer ongoing feedback and support on team management.

Iaşi, Romania

• Conducting the hiring process for all the candidates that were part of the start up.• Oversee the outsourcing transition plan.• Manage a team of 10 members who provided support to HTC UK smartphone users via the phone, chat and email channels.• Ensure that the agreed SLAs and KPIs are achieved.• Perform Quality assessments and deliver individual training sessions based on the findings with the clear goal of improving performance.• Schedule regular meetings with the client to discuss operational overview, process improvements andpotential escalations.• Set deadlines, assign responsibilities, monitor and summarize progress of project.

Iaşi, Romania

• Establish the recruitment, training and operational plan with the client during an extensive workshop in Milan.• Conduct the hiring process for all the candidates that were part of the start up.• Manage a team of 21 members consisting in 1 Team Leader and 20 agents that were providing customer service for Agos Ducato on the Italian market in regards to financial services.• Provide weekly project status updates and relevant reports to the client in order to evaluate the progress and decide next steps for simplification and innovation.• Ensure that all operational and Quality SLAs and KPIs are met in order to achieve an extension of scope.

Suceava, Romania

• Establish the operational road map (amount of required FTEs, training requirements).• Conduct the hiring process for a new team of 40 members.• Perform the initial sales training for all team members.• Manage a team of 42 members consisting in 2 Team Leaders and 40 agents that were contacting the Italian market for sales and appointment related projects.• Establish the financial bonus and promotion schemes and the criteria required to achieve it.• Build and sustain client relationship.

Iaşi, Romania

• Manage a team of 10 sales agents contacting the Italian market for telecommunication and internet related subscriptions.• Ensure that the established targets are being reached.• Provide feedback to agents in regards to their progress, improvements and goals.• Train the new hires on specific sales strategies.

Iaşi, Romania

Contact clients on the Italian market in order to sell telecommunication and internet subscriptions.