Andréia Beloni Email & Phone Number

'S-Hertogenbosch, North Brabant, Netherlands

Blumenau, Santa Catarina, Brasil

➜ Supply Chain & Pharmacy Team Specialist (SME)● Responsible for ensuring team’s knowledge and sharing;● Participation PI plannings representing support team with the aim of passing on knowledge to teammates and ensuring customer satisfaction regarding new features;● Daily Management defining priorities, sharing important information, motivating the team to share situations that they consider it important or situations that they need help;● Acting as L3 analysis providing help to the teammates, tickets resolution involving other areas as R&D, Implementation and/or Customer Success, usually escalated or urgent tickets;●Providing training for colleagues located in other countries, monitoring ticket service daily and performance;●Responsible for Service Now Deployment acting as Business SME. Participating in English meetings with Implementation team from other countries and sharing the knowledge for more than 300 Brazilian employees via Team or in person meetings;

Blumenau

● Deep System knowledge and Troubleshooting via SQL, responsible for tickets L1 & L2 analysis helping clients via phone and remote connection;● Continuous developing in the area focused on on-boarding of new teammates & helping other areas;● Participation in strategics meetings to contribute to future team decisions;

Blumenau E Região, Brasil

● Responsible for tickets L1 analysis helping clients via phone and remote connection;● Constantly watching training, focused on learning the System and Programming Technologies furthermore, maintain a good customer satisfaction and productivity;

Blumenau E Região, Brasil

Main activities:● Customer attendance in person and on the phone;● Posting of invoices;● Closing accounts to send to health plan company, authorization of procedures and medications for surgeries;● Billing and reception in general;● Negotiation of price readjustments of services provided from health plans;● Responsable for all adminstrative and financial aspects of the company;

Master Of Business Administration - Mba, Project Management

Bachelor Of Technology - Btech, Sistemas Para Internet

Sistemas Para Internet, Information Technology

Entra21 - Desenvolvimento De Sistemas Em Java, Information Technology

Conhecimentos obtidos no Curso: Java Java Script Banco de Dados (linguagem SQL) Ângular JS HTML CSS

Técnico Em Sistemas De Telecomunicações