Andreia Marques Email & Phone Number

• Manage large VIP accounts such as Mattel, Red Bull, and Dollar General, among others, serving as the client’s first point of contact and offering personalized service and solutions to ensure client retention and satisfaction.• Monitor import operations for customers while preparing and updating daily reports to keep the customers informed of any changes in expected delivery times.• Analyze key performance indicators (KPIs) to forecast potential problems and improve the efficiency of services.• Review and analyze service contracts to enforce mutual rights and duties between the parties to each contract.• Regularly communicate with clients via phone, email, online chats, and video calls, always representing the company in a professional manner.

• Offered first-class customer service while assisting customers with import problems such as container receipt dates, customs clearance guarantees, and payment applications, among others.• Worked with other departments as needed to resolve more complex issues.• Reviewed and analyzed import and contract data to ensure compliance with all contractual terms and conditions as well as import regulations.

Newark, New Jersey, United States

• Calculated, documented, and maintained financial data for invoicing processes.• Assisted drivers with route issues and delivered high-quality customer service and support.• Entered billing data into computer systems and developed and updated spreadsheets to track data.• Answered incoming phone calls and directed inquiries to the appropriate team members.• Coordinated and resolved any issue regarding operational services in areas such as delivery, warehouse, and ports.

Newark, New Jersey, United States

• Provided excellent customer service while working with restaurant staff to ensure orders were served timely.• Gained excellent multitasking, oral and verbal communication, customer satisfaction, and conflict management skills.

Albany, New York Area

São Paulo E Região, Brasil

• Coordinated all restaurant operations such as opening and closing, purchasing, inventory control, and staff scheduling.• Maintained the financial sustainability of the establishment by inspecting budget and expenses and overseeing and controlling food, beverage, equipment, and utensils stock levels.• Managed and trained employees, ensuring a high level of excellence and customer service.

Bachelor'S Degree, Business Administration & Finance, 3.7

Associate Of Arts And Sciences - Aas, Business Administration And Management, General, 3.67

Activities and Societies: Phi Theta Kappa (Honor Society) and DECA business club

Bachelor'S Degree, Health And Physical Education/Fitness, 3.8

Associate Of Science - As, Precision Engineering, 3.5