- Responsible with maintaining, improving and securing the Azure resources for the application that we are developing.- Maintaining the CI/CD pipelines for the application and infrastructure- Focusing on keeping the costs as low as possible, making cost reductions wherever possible- Working with the technologies: GitHub, TeamCity, Octopus, Azure App Services, SQL server, CosmosDB, Redis, Storage Accounts.- IaC in ARM and Bicep templates, Terraform, Powershell, Python, transitioning towards Bicep templates

Technical Trainer for Wantsome Networking & Infrastructure students, with focus on the virtualization, Windows Server and Microsoft Azure

- Managing, installing, maintaining, orchestrating, troubleshooting, automating and maintaining secure the business applications;- Offering 3rd line support for incidents in a timely manner;- Collaborating on infrastructure designs and implementations.- Coordinating with customers and application owners to provide upgrade to systems;- Working in close cooperation with the functional application team to keep applications up and running at the highest standards;- Coordinating with several resolver groups to implement changes or solve incidents;- Automating system administration tasks via the use of Microsoft System Center Orchestrator;- Setting up standard or custom monitoring checks for the applications we support;- Participating in application intakes;- Working on incidents, changes and projects;- Using Git as a version control system for creating and updating our technical documentation;- Attending daily SCRUM meetings;- Part of the regular stand-by rotation.

- Coordinating with customers and application owners to provide upgrade to systems;- Working in close cooperation with the functional application team to keep applications up and running at the highest standards;- Coordinating with several resolver groups to implement changes or solve incidents;- Automating system administration tasks via the use of Microsoft System Center Orchestrator;- Setting up standard or custom monitoring checks for the applications we support;- Participating in application intakes;- Working on incidents, changes and projects;- Using Git as a version control system for creating and updating our technical documentation;- Attending daily SCRUM meetings;- Part of the regular stand-by rotation.

- Offer second level support for incidents, requests and changes regarding applications servers, cloud services, network issues and also end-user issues- Daily monitoring of the systems (applications, servers, gateways, networks) in the monitoring tool and react promptly to resolve the alerts.- Working with the following technologies: O365, Windows Servers 2008 R2 - 2016, Hyper-V, Awingu, Lansweeper, McAfee ePolicy Orchestrator, Symantec Endpoint Security, AlwaysOnVpn, WSUS

- Acting as single point of contact for users, logging and managing calls within SLA.- Offering first line IT support (software, hardware, network and telecom related) by resolving as many issues as possible on initial contact, with a professional telephone manner and high attention to the customer’s needs and requirements;- Performing application installations;- Troubleshooting MS Office applications, Outlook issues most commonly: basic end-user issues, delegation, access to mailboxes, OWA;- Troubleshooting network printers, determining network connectivity issues;- Provided support for VPN and Remote Desktop;- Worked with Citrix environments, troubleshooting Citrix Client issues;- Providing basic support for SAP applications and solutions- Network connectivity troubleshooting;- VPN Connectivity Troubleshooting;- Remote Access User Management and Troubleshooting;- Laptop/Desktop Performance issues;- Windows 7/ 10 OS;- Share Drive access management;- Active Directory Object Management and Troubleshooting;- Printer's queues / Print server;

Provide second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/services supported;- Apply business and technical knowledge to meet resolution targets;- Acting as first point of escalation for the service desk in respect of technical support;- Taking hot calls that require advanced troubleshooting;- MS Office Suite Advanced Troubleshooting;- Active Directory Management - Computers, Users, Groups;- Office 365 and Exchange 2013 Server administrator;- Microsoft System Center Orchestrator;- Microsoft System Center Configuration Manager;- Client specific application support;- Network connectivity troubleshooting;- VPN Connectivity Troubleshooting;- Laptop/Desktop Performance issues;- Windows 7/ 10 OS;- Share Drive access management;- Android / iPhone / iPad corporate email configuration;- Windows Server 2003, 2008 R2, 2012 R2 administrator;- Printer's queues / Print server;- Identifying and filling knowledge gaps for the Service Desk- Preparing documentation, procedure materials, as well as best practices for Tier 1agents;- Providing IT Training for Level 1 agents;

- Acting as single point of contact for users, logging and managing calls within SLA.- Offering first line IT support (software, hardware, network and telecom related) by resolving as many issues as possible on initial contact, with a professional telephone manner and high attention to the customer’s needs and requirements;- Worked with resolving general Windows issues, including troubleshooting its core components;- Identifying web browser compatibility and configuration issues with customer's internal pages and web portals;- Performing application installations;- Troubleshooting MS Office applications, Outlook issues most commonly: basic end-user issues, delegation, access to mailboxes, OWA;- Worked with Active Directory, Single Sign-On applications, Share Drives, Security Groups;- Troubleshooting network printers, determining network connectivity issues;- Provided support for VPN and Remote Desktop;- Worked with Citrix environments, troubleshooting Citrix Client issues;- Enabling ActiveSync for Apple and Android devices;- Providing basic support for SAP applications and solutions.

- Copy/print/scan services for custormers;- Editing documents with different formats according to the user's requests;- Editing photos for customers, basic Photoshop knowledge;- Corel knowledge required for creating large scale prints;- Book stitching as per customer's requests.