Andrei Bisca Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Abu Dhabi

Malta

Bucharest, Romania

Responsible for assisting the Front Office Manager by leading and managing all sections of the Front Office Department in order to ensure the highest standards. An AFOM monitors the Front Office employees to make sure all guests receive prompt and personal recognition and takes care of the front desk operation including guest registration, room assignment and check-out procedures. Furthermore an Assistant Front Office Manager assists the Front Office Manager in employee related matters such as evaluations and consulting.

Dubai

• Leading, motivating and continuously developing the Butler Team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores. • Overseeing all aspects of the floor operation, including administrative tasks to ensure standards and consistency are maintained to the highest level at all times. • Ensuring the highest level of privacy, safety and security of hotel guests at all times. • Maintaining a full and comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area. • Ensuring all suites are checked, maintained and serviced at all times in accordance with standard operating procedures. • Maintaining inventory levels, maintenance and general upkeep of equipment & operating supplies. • Ensuring that butlers adhere to hotel Health and Safety policies/procedures and quality standards at all times.

Company and location: InterContinental Hotels Group BucharestDepartment: Tourism/HotelsJob description:Reports directly to and communicates with the Front Office Manager on all pertinentmatters affecting guest service and hotel operations. Provides functional assistance and direction to all departments. Reacts to situations to ensure guests receive prompt attention and personal recognition through the hotel. Supervises and directs Reception and Reservations personnel. Supports and assists Front Office and all departments at peak periods. Ensure VIP's and priority club guests receive special attention. Inspects Front of House and Back of House regularly for cleanliness. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. Provides input for Front Office meetings. Promotes inter-hotel sales, and in-house facilities. Checks billing instructions and monitors guest credit. Analyses and approves discount and rebates.Analyses the rate variance report to ensure rooms revenue control. Takes action with the Property Management Systems(PMS)in emergency situation. Demonstrate service attributes in accordance with industry expectations and company standards including: -Being attentive to Guests. Accurately and promptly fulfilling Guests requests. Anticipate Guests needs. Maintain a high level of knowledge which affects the Guest experience. Taking appropriate action to resolve guest complains.